We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Salvage

Wilbert's Family Enterprises

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Salvage.

Complaints

This profile includes complaints for Wilbert's Family Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wilbert's Family Enterprises has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought Wilbert’s U-Pull-It was a reputable business and they had the part (hood for ******* ********) I was looking for available at their Williamson, NY location. On January 31, 2025, I drove from Buffalo to the Williamson store, northeast of Rochester. The hood was from different year ******* ******** but still compatible with my year ********.

      I purchased it and proceeded to install it there in their parking lot. It did not fit my vehicle, there was a slight difference in trim but different none the less. I returned it right then, still before 5pm, same day. The store would only issue a credit slip for the return, $65.84.
      That was an inconvenience but acceptable. Then I learned that I could only use the credit at that location and that it would expire in 90 days. I found out about this policy after the fact - a deceptive business practice essentially keeping customers' money in exchange for nothing in return if not used within 90 days.

      Wilbert’s U-Pull-It has a Buffalo location and this credit would be easily usable if Wilbert's did not impose a location restriction. To place a further limit with an expiration date of 90 days is unethical and dishonest.

      Business Response

      Date: 04/23/2025

      BBB spoke to the business and was informed that this is company policy.  They suggested you contact the Buffalo store to see if they would be willing to honor the credit.

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my car 2/13/2020 the miles on the car was 79030 in October 2020 the motor seized. I had the car towed to ******** where I purchased it from. A engine4life claim was filed and I was asked to provided oil change documents which I did and the claim was approved the used motor was purchased from Wilbert and ******** put it in. The receipt ******** gave me said mileage in was 85773 and the mileage on it when I picked it up 85780. While three years later the motor has seized the miles is 112,432. The motor is still under warranty but Wilbert is refusing to replace the motor saying that I did not get oil change I gave them my ***** ***** receipts from 9/2021 - May/2023. I looked at my 9/21 oil change and the miles was at 94884. I never go over 6000 miles which all my receipt shows that. They saying I should have got an oil change at 93280 in 2021 and that's why 2 years later the motor has seized. So now they are trying to use that against me saying that I did not get an oil change in 9,100 miles so the warranty is void. There's a recall on the motor from 2014 due to a factory problem.

      Business Response

      Date: 10/09/2023

      BBB spoke to owner of Wilbert's and the following message was relayed to the consumer: This consumer is not a customer of ours.  We have no record of her being a customer whatsoever.  After investigating this complaint, it appears as though we sold an engine to ****** * ****, a broker.  It appears as though ****** * **** then sold the engine to ********s.   Now, we offer a 6 month warranty on our parts.  However, that 6 month warranty would only extend to our customer, which was ****** * ****- not this consumer.  And regardless, it is now well past that 6 month mark anyways. Unfortunately, I don't know what ****** * **** and/or ********s sold/promised this customer but Wilbert's is not responsible for that.  This consumer will need to take her complaint up with whomever gave her a promise or guarantee- either ****** * **** or ********s.  Wilbert's did not sell this customer any product, she is not a customer of ours.  And Wilbert's did not promise or guarantee anything to this customer.   As evidenced in the 2 attachments that this customer submitted, she has paperwork for ********s and ****** * **** because that is who she did business with.  She does not have any paperwork from Wilbert's because we did not do business with her.  Therefore, unfortunately, we are unable to help in this matter.  Please advise the customer to approach either ********s or ****** * **** with her complaint- whomever made her a promise/guarantee because they should be held accountable if a promise or guarantee was made to her by either one of them.  Thank you.  

    Wilbert's Family Enterprises is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.