We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Farm Equipment

Hammer and Wrench LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hammer and Wrench LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hammer and Wrench LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am making payments every month on a tractor from Hammer and Wrench in Williamstown NY. I’ve been having issues with this since I got it. Every time I send it to the shop, I get it back STILL NOT working right. The recent paperwork states right on there I’m having issues with hydraulics, but then the owner told me that was never a complaint. I’ve been making my payments on time every month since I’ve gotten this, never missed a payment but can’t seem to get help with a tractor that from my understanding when I got it everything was under warranty for 4 years or 500 hours

      Business Response

      Date: 03/21/2025

      Customer purchased
      equipment used from us in 2021 and was told that he would receive the remainder
      of the factory warranty. The Bumper to Bumper Warranty on this machine expired
      in October of 2023. The Power Train warranty expires in October of
      2025. According to ****** America Corp who is the distributor for the Solis
      Brand Tractors states that the Hydraulics are not part of the Power Train
      Warranty. Hydraulics are the complaint of this customer, however the customer
      is unwilling to pay for such work to be done. He believes that ***** or ****** should be responsible for such labor and parts to be paid for however that is not
      the case outside of the bumper to bumper warranty. As shown in the invoice of
      the work done in February of 2025 we did check the hydraulics and they seemed to
      be operating properly to the machine specs. We believe that the customer is
      trying to do more than the machine purchased is capable of doing and that is
      why he is having the issues that he is having. If you look at the invoice we
      did not even charge this customer any labor as we were trying to help them.
      They did however pay for the key switch and the key since they did break the key
      switch. Customer has also called the manufacturer requesting that they send him
      tire chains at no cost for his tractor. Tire chains are not free with any brand
      tractor, however he was upset with us that they would not send him the free
      tire chains. The customer contacted us in threatening to get a lawyer personally
      instead of through our business ******** page so we decided to block this
      customer personally to avoid any further arguments. If said customer wanted to
      contact us we believe it should be during our business hours and our business
      pages. This is not the first time we have assisted this customer in the past free
      of charge except for parts that are needed for the machine that were not
      covered by the warranty. However, ****** or ***** do not cover pickup and
      delivery any machine so we have charged for that. We have tried to resolve any
      and all issues with this customer, however we have been advised from our legal
      counsel to halt any interactions at this point. If the Better Business Bureau
      has any questions we would love to answer any and all of your questions to help
      resolve this complaint. Thank you. 

    Hammer and Wrench LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.