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Business Profile

Insurance Agency

Getzoni Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

This profile includes complaints for Getzoni Agency's headquarters and its corporate-owned locations. To view all corporate locations, see

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Getzoni Agency has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the Getzoni Agency, ********** Auto Insurance for 30+ years. I called them in May 2022 to see if I could reduce my premium, the agent called me back a day before the premium was due and could not reduce the premium so I cancelled. I switched to ******* ****** auto insurance effective May 12, 2022. I received a debt collection notice today from ********** ***** saying I owed ********** Insurance from May 12 - June 7 on 1 car of 2 that I had insured with them. I always paid my annual premium in full. Getzoni never sent me a bill stating I owed this. When I tried to call Getzoni Agency today, they have an answering machine and unless you are filing a claim or know your agent’s extension, you cannot leave a message. This false debt notice is disruptive to my 800+ credit score. Sounds like Getzoni has sour grapes because I chose to find another agent within the date of my insurance premium being due to them.

      Business Response

      Date: 08/16/2022

      We apologize you were having issues with our voice mail system.  Our system will allow you to leave a message in the general mailbox if you wait until after it lists the employees by extension.  As per company guidelines, we are unable to cancel a policy verbally.  Your new carrier/agent should have provided us with a written request to cancel otherwise known as an Acord 35 form signed by you.  They may email that request to us at *************************.  Once received, we will be more than happy to cancel your policy effective the date it was written with the new carrier which should resolve the billing issue. Again, we apologize for any inconvenience.  Feel free to contact us at the email provided above for a prompt response. Thank you. 

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