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Business Profile

Internet Services

Niacom Internet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Niacom damaged my property on November 2nd 2023 while performing work installing a cable line for internet in the area (not at my request but part of their contract). They mistakenly ran over a small tree on my property with a front loader piece of equipment which damaged it and then they removed the tree without my consent. When confronted they admitted to the mistake and gave me the contact information for Niacom and indicated they "are a great company and will resolve and replace the tree right away". IT has now been 9 months and after dozens of communications with their team via email, phone, and chat they are not taking any action. I need the tree replaced immediately and action taken by Niacom. Their communication back to me has been awful and unprofessional.

    Thanks,

    Business Response

    Date: 06/17/2024

    After investigating from what we can tell that tree was taken down by the city.  It was located on city property, that section or "right of way" also isn't in the area of our construction. We made Mr. ******* aware of our finding on numerous occasions. 

    Customer Answer

    Date: 06/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Niacom was onsite on my lawn and knocked over the tree and removed it.  They admitted it to me directly and gave me Niacom's contact info to get resolved.  The onsite person said that "we had a new person using the front loader that was digging up your front lawn to install the lines and he mistakenly backed up into your tree and knocked it over and we had to remove it.  Contact my office at Niacom and they are a great company and will resolve immediately".  Niacom delayed getting back to me for months and then tried to say the city did it which isn't accurate.  

    Regards,

    Business Response

    Date: 06/28/2024

    Regrettably, there isn't anything else that could be done at this time.

Niacom Internet is NOT a BBB Accredited Business.

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