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Business Profile

New Car Dealers

Cappellino Cadillac. Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 26, 2024 I purchased a 2024 ******** *** from Cappellino Cadillac with the assurance that they could install a trailer hitch on the vehicle. I was given information about installation and pricing before I paid for the vehicle. After I paid for the vehicle, I asked for a definite price and appointment for installation. At that time I was told the hitch would be almost twice the price quoted and that they would supply the hitch, but I would have to take it elsewhere to have it installed. I began to shop for a reputable shop to install the hitch. I settled on ********* on ******** road in ******* *****. Cappellino uses them for installations from their other locations. When I went to use the hitch, the lights did not work. I had my trailer wiring checked and they were working properly. The problem was there was no power from the car to the hitch. I questioned Capellino as to why it wasn't working. They did not know but would check it out when I brought the car in for service, at that time I was told that the vehicle could not have the hitch installed due to the way the vehicle was manufactured. This did not seem normal.
    After agreeing that the hitch could not be installed, we agreed that I would pay $1000 for usage up to that date and an additional $300 for a replacement vehicle with a factory installed hitch. It has been a stressful and troublesome 4 months of negotiating and being without the use of my boat and trailer all summer.
    I believe Capellino only wanted to sell the vehicle without regard to their promise of a working trailer hitch. The main reason I purchased the vehicle was their assurance there would be no problem installing the hitch.
    To this date, they have not been able to provide a replacement vehicle and are doing everything possible to delay a settlement and hope that I will "go away". They are slow (2 to 7) days before answering phone calls or texts. I finally gave them a deadline for resolution before I take legal action

    Business Response

    Date: 11/05/2024

    Hello, We are happy to say that we have reached an agreement with ***** which results in him getting a new ******** *** with trailering provisions.  

Cappellino Cadillac. Inc. is BBB Accredited.

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