Complaints

This profile includes complaints for Transitowne USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Transitowne USA, Inc.

  7408 Transit Rd Williamsville, NY 14221-6019

• 

  Transitowne USA, Inc.

  3160 Transit Rd West Seneca, NY 14224-2577

• 

  Transitowne USA, Inc.

  2989 Transit Rd Elma, NY 14059-9691

• 

  Transitowne USA, Inc.

  4692 W Ridge Rd Spencerport, NY 14559-1522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my **** ******* from this dealership, i had 3 month full coverage warranty. There’s been trouble with my Jeep the Lug nuts and brakes. Brakes don’t go in 3 months especially to and from work. I got the runaround for 2 weeks being told there’s both they can do. Finally my dad called and of course they wanna be helpful now so he gave them my number to set up an appointment. As soon as the talk to me again it’s wear and tear not covered and the work order only had inspection prior to be buying the vehicle. They wanted to to run a full diagnostic test and if i didn’t fix the issues there they would charge me which is absurd. My warranty expires today and no one helped me they are a horrible business to work with and i don’t recommend anyone buying a car from them.

  Business Response

  Date: 06/20/2025

  We discussed the matter with Ms. *****. We settled the matter and compensated her accordingly. We covered the cost of the repair as well as an additional amount for her inconveniences. She is content with the resolution.  

  Customer Answer

  Date: 06/27/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
   
  Regards, 
  
  ***** *****

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

     I (****** ******) received a **** ******* on Aug 7, 2024. I did a trade in my old car was $600 I put down $565.    On Aug 13, 2024 I returned to the dealership because the ****:    - Touch screen / radio stop showing  - The dashboard show that I need an oil change - The plug for the charger gets very hot - When I'm at a red light & stopped the **** feature cuts off but when releasing the break the **** jerks as if I was ?? hit fro behind - the **** jerks while driving - Front strut assembly beginning to blind / recommend repalcement - My appointment to have the **** looked at was on Aug 20, 2024 a week after complaining.  

  Business Response

  Date: 09/24/2024

  I spoke to ****** about repairing her car or trying to trade her out of it. She said she will talk it over and do her research on other vehicles.  She will be reaching out to me with her decision once she has made one.

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Kia was stolen. When I purchased the car I also purchased gap insurance. The bank and myself have been calling kia to request the information needed to put a claim in. We have both called numerous times. I have personally left messages that go unanswered I have taken a day off of work to go there. I'm told they would take care of it. The payment is now 3 months past due. Being a victim of the kia thiefs have caused a financial burden to me and I just want to be able to put the claim through. This is also impacting my credit at this point. It clearly states on my contract that the gap was purchased however it does not clearly state who the insurance is through. Kia told me it was with the bank that held the loan and they tell me it is not.

  Business Response

  Date: 09/04/2024

  Customer came into the store on 08/14 and was given copies of bank contract and gap contract which I have attached and forwarded to her lender. Customer also was emailed paperwork on same date. We will be happy to resend customer her paperwork if needed.

  Sincerely,

  Kyle T******

  General Manager

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  The information that was given ti me and ASSOCIATED BANK is not what they are requesting.  They are requesting A BUYERS ORDER. I  was told this is different than the bill of sale which is what was submitted.  I have sent over everything I had. I  was told Kia sold me the insurance they should beable to provide me with the information.  I would also like the name and phone number of the insurance company 
  
  
  
  Regards,
  
  
  
  *** **********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 09/10/2024

  To whom it may concern,

  We spoke with Associated bank again this morning and forwarded all necessary paperwork over to them again. Unlike other states, in New York State, GAP insurance is a non-for-profit product that is offered by the lenders and not the dealership at time of sale. We understand that the customer has experienced a loss and we are sincerely empathetic to her situation which is why we have done everything in our power to provide both the customer and the lender with copies of ALL of the documents that were executed at time of sale in December of 2021.  If there is anything that we can do in addition to what we have already done, we encourage the lender and customer to reach out to us and we will do anything we can to provide any necessary information moving forward. 

  Sincerely,

  Kyle T******

  General Manager

                   

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my ***** **** in for grinding brakes. My car is less than 3 years old and has only 11000 miles on it. It turns out I needed all new brakes for over a $1000?!? When I asked why the service manager (I assume) said maybe someone was hard on the brakes and the rotors were rusted? I’m 76 years old I do not drive like a teenager, and am the only person who drives this car. The first year I had the car I brought my vehicle in for inspection and oil change at *** *******’s the dealer I bought it at, they informed me my rotors were rusted because I drive less than 5000 miles a year and replaced them for free. The second year I did the same and was no mention of rusted rotors, I think they were and they didn’t mention it. The rusted rotors destroyed my brake pads, as many sites on-line said it would. I brought my car to your dealership as *** ******* couldn’t give me an appointment for 2 months! I don’t think I should be paying for this. Nowhere does it say don’t buy this car if you drive less than 5000 miles a year. Something is wrong for rotors to rust like this, a design flaw somewhere. My previous car was a ****** *****, the rotors never rusted in the 3 years I had it, with only 14000 miles on it when I turned it in. When your service department was done fixing it, they said they replaced it with genuine ***** parts, oh great the rotors are going to rust again! I love this *****, much better than the ****** *****. I will keep close watch on the rotors this time, and when they look rusty I’ll have them replaced with rotors that won’t rust (I researched such a thing on-line and they do exist) by a local mechanic. Your service department knew the problem and did not do anything to prevent it from happening again! I would like my money back. I’m only writing this as going through *****’s complaint procedure I must contact you first! Enclosed is copy of invoice
  As you see I enclosed copies of complaints sent to Transitowne *****, who rejected this.

  Business Response

  Date: 07/22/2024

  Customer came in 4/30/24 stating that is ***** **** brakes were grinding and would like them check for wear. Ro # ******** the copy is in the file send in by the customer. The customer got the **** on 8/10/21 with 6 miles  from *** ******* ***** next service was on 08/09/22 oil service and rear brakes were replaced do to rust only on rear rotors vehicle was only driven 4487 miles for 12 months, done at *** ******* ***** , the next service done 8/28/23 oil service was done at *** ******* ***** driven only 4162 for 12 months and on 4/30/24 customer came to ***** of west ridge with 11241  only driven only 2586 from last service a year ago, We checked the brakes on RO # ******** on 4/30/24 as requested by the customer. We  find the brake rotors and pads were damage from the environment . ( rusted and pads were frozen  the the bridges ) for lack of maintenance on the brakes, with the low miles and and being the car was sold on 8/18/21 .The reason the customer came her was he was unable to get in to *** ******* ***** for 60 days   ***** customer experience center has reviewed the claim for Mr *********  on may 16 case # ******** the following was sent to the customer surface rust is liable to form on rotors due to external conditions such as rain and humidity. diagnosed as poor driving habits as the vehicle was not driving often for the pads to remove the building surface rust brought on by weather . ***** determined the rusting to be the caused by an outside influence being weather and poor driving habits, and has declined the claim of replacement and refunding of brake repairs, the damage to the rotors and pads is lack of driving and poor driving habits, warranty on brakes are 12 months or 12000 miles i completely understand why the customer is upset with the outcome of the review from ***** but if review is not covered there is no way i can overturn the ruling. the brakes are out of factory warranty We do bundle of prices of brakes at a lower price for all of our customers , We did show the customer the brakes and was giving a price before any repairs were done. I do believe we did the best for the customer  do to the poor driving habits and rust on all four brake rotors. ***** case # ******** Thank you for your time to review this case. If you need any more information please feel free to reach out Phillip W*****service mgr. ***** of west ridge ###-###-####    

  Customer Answer

  Date: 07/31/2024

  I’m sorry I missed your email, I get hundreds of junk emails a day as I’ve had this email address for 11 years. So somehow I didn’t see your email about *****’s response. I would like to reopen the complaint just to say I was NOT happy with their response, no way should a 3 year old car, still under warrantee, and have 11000 miles on it need a complete brake job costing me almost $1100!Thanks for your reply, above is what I would like to respond to the complaint**** *********

  Business Response

  Date: 07/31/2024

  Complaint id ********, we at ***** of west ridge along with ***** LLC , have declined any type of goodwill for this customer, He is out of the warranty for any brake repairs or goodwill for his **** ***** LLC has declined any type of goodwill and we are following the same no goodwill on brakes , he is out of warranty and we did not sell the **** to him the **** Thank you for your time Phil W********** of west ridge 

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from transitowne in the fall of 2023 and with it I purchased an extended warranty. The vehicle was totaled in an accident in late winter of 2024. I contacted transitowne to get a refund on the vehicles warranty since the vehicle was totalled out by the insurance company. The general manager of transitowne told me I needed paperwork from the insurance company stating it was totalled (this is untrue as I sold cars for many years at another dealership) you can cancel a warranty purchase and receive a prorated refund for any reason, nevertheless I submitted said paperwork and waited 2 weeks went by and no response. I called the GM again and he never responded. Called several days later was told he was on vacation for 2 weeks. Called again and fi rally spoke to the GM and he said he was waiting on *** for the refund. I have sent several emails and Called numerous times since March, it is now July I still have not been contacted or reimbursed. I feel they are avoiding me so as not to pat me and lose their commission, meanwhile I am paying interest on a warranty for a vehicle that has been off the road and totaled since March of this year. I want a full refund on the warranty and no prorated deductions. I am trying to avoid court but am prepared to file a claim if this isn't rectified immediately.

  Business Response

  Date: 07/05/2024

  ****
  
  We apologize for the delay, see attached copy of check that is being mailed to you.   Sincerely,  Kyle T******   General Manager

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership is very deceptive - I'm till trying to figure out if it's just poorly run, or full of people who scam customers, especially older customers, out of money and services. Two issues:
  
  First - In 2023 my mother puchased a *** from this dealership. Their sales rep, Matt, told us that the software update was in the car and that would resolve the theft issue. 7 months later the car, it was stolen. Once we recovered the car and took it into the dealer for repairs, I asked Matt how the car could have been stolen with the SW fix. He said that the fix doesnt work if the person opens the door without smashing the window. This was NEVER mentioned to us - his quote was "The SW fix resolves the theft issue". He NEVER mentioned the unlocked door portion - 90% of the *** Challenge thefts pop the lock out, they dont break the window. Its obvious he knew and didnt tell us this when we said the SW fixed the issue. To the point, my 74 year old mother has now lost over $11k for a *** that was 1 year old - But Matt and *** got to keep their profit from the lies, so I guess thats good for them.
  
  Traded in the 1 yar old *** and lost $8k due to being "stolen" - even though the **** **** value for the smalll damage shouldnt have effected that car that much. (Good customer svc would have been for the dealer and Matt to forgo their profit due to the theft issue on the trade in sale) Mom picked a ******* - 15 days in, the alarm wont stop going off randomly. Mom called for the ext. warranty information to have it repaired. *** was LOST on how the warranty worked at all. She got the run around and had to take it into a ***** Dealer who is now charging my mom $400 for the repair.
  
  Why should she have to us the warranty in the first place - the car isnt even a month old. This should be 100% covered by the dealer since its not even a month after the sale.
  
  Nobody at thid dealership has any respect or sympathy for their customers - even 74 year old grandmothers.

  Business Response

  Date: 06/20/2024

  We apologize for the situtation with your mothers *******, as per our conversation yesterday we are going to fully reimburse your mother for her repairs. See attached copy of check Sincerely Kyle T****** General Manager

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5/24 I called Transitowne and asked if they would be able to take in my vehicle for repairs. **** said that they could but it would be a week before they could service it due to them already servicing another vehicle, which was ok. 2 weeks later I still hadn’t heard anything. When I talked to the manager, she stated that a technician hadn’t even been assigned to my vehicle yet! She got a technician assigned & proper testing was done. After that I’ve never heard from her, *******, again even after she assured me that I would be dealing w/ her from here on out. I got so tired of dealing w/ the service shop I started going through my warranty company for info, but they were always waiting on the service dept to do their jobs so they could do theirs! Fast forward to 5/14/24 I talk to the adjuster on my claim & he told me I should’ve spoken to **** about a tear down authorization on 5/8/24. **** never called me so I called him about it. He said that he never talked to the adjuster about that (that was a lie) & that he will call him. A couple hours later he called me back asking for authorization about the same tear down he had no knowledge of until I called him. I immediately called the adjuster back and asked if he talked to **** since we last spoke, he replied no! At that point I had enough with the service dept & their lies. I attempted to get my car towed on 5/15/24 but they wouldn’t release it until I paid the diagnostic fee. When I attempted to pay the fee, *** stated that he had tried my card twice and it declined. I had just made a small purchase using that card and I never saw another transaction after that. He also told me that the tow truck driver said “I can’t wait anymore, I’m leaving” and left. When I spoke with the drivers boss he stated that he did not leave. More lies. *** the other manager, even said that they dropped the ball while being very rude and condescending, saying that he “has to agree w/ me because I’m the customer”. I do not recommend!

  Business Response

  Date: 05/23/2024

  customer towed in car from another shop , left us almost no information  , every time we tried to call the phone would ring and then voice mail, but voice mail is full. tech checked out problem , our  preliminary diagnosis is 179.00 plus tax , customer kept calling her extended warranty , they require tear down to point of failure , after all the "poor communication" once the customer was advised her warranty company wont authorize repairs until the vehicle is torn down to the point of failure and she was asked to authorize 600.00 dollars , thats when she stated she is just going to tow the vehicle out of our shop, we were trying to contact the customer and unable to connect . the car was at another shop for a while, and towed here , as far as i know as a no appointment tow in . the real failure in this whole case is that is us not being able to reach the owner on a regular basis, and that caused alot of delay and frustration. 

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put a down payment of $7000 for a car. We were supposed to get a sales agreement that never materialized. TheSales said finance has them, finance said sales had them. Numerous attempts were made to get an agreement but we were only sent a scan of the window sticker. We cancelled due to strange business process and requested a refund. They agreed to a refund. N ow we are getting the same type of run around. They state they could not get the refund back to our account and would mail a check. No check arrived after a week and when we contacted them again we were told the money was refunded to our account. It has not. Should we take legal action by having our attorney swear out a complaint with the district attorney? Their behavior is underhanded and suspect.

  Business Response

  Date: 04/19/2024

  We have been in contact with the customer and we did send the refund on the 12th of April.  It can take 7 to ten business days .  It was unfortunate of the events that did playout on the customer service and we will work to impvove our process.  Our Business Manager let us know that it can take up to April 26th to see the refund.  Please reach out if there are any other questions. 

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of August of this year I took my vehicle to transitowne to have the AC serviced. It was making a loud noise and they said it was due to low refrigerant. They charged me $318 for the labor and 58.60 for the parts. The noise never went away and I thought there was a leak. So I waited until I had a decent amount of money to spend on a repair and took it to another repair place closer to me. They filled it up and the noise went away. It's been about a month and I've had it reinspected and there are no problems or leaks. So what happened? The only offer of assistance I received from transitowne was to involved ******** and potentially extend my manufactury warranty. That would involve me going back to transitowne and I have major doubts they even did to my vehicle what they charged me for. When I did reach out to transitowne the first time I was met with heavy push back that ended in me getting hung up on when none of my questions could be answered. At this point I don't trust this establishment and request a refund for services charged but not rendered or at the very least misapplied.

  Business Response

  Date: 12/18/2023

  The customer brought his vehicle in for service in August and paid for a recharge for the A/C system The customer was supposed to bring it back in as requested to have Transitowne check the lines for leaks as none were obvious. A water-based dye was added to the refrigerant so it could be detected with a black light . Mr. ******* stated he was trying to get an appointment to return, but according to him, we never responded to a text.  In November ( 4 months later) he brought his vehicle to another repair shop, and they also recharged his system. Mr. ******* accused Transitowne of not servicing his vehicle properly and wanted his money back. He called Ted the service manager to complain and stated Ted hung up on him.  I spoke to the customer after listening to the call (call was recorded) and called the customer back after I listened.  The service manager was very patient, until he was threatened with bad reviews unless we refunded his money.  I did not appreciate the hang up, but there was no reasoning with the customer. I offered to advocate for the customer with Jeep to get him some goodwill once we find out what repair is needed, and it turns out Ted did that also.  Mr. ********* contention was why didn't we already do that? and the response is you cannot approach for goodwill until the repair can be defined.  Since he did not return, the leak still exists. I have also attached the review he posted with ******. We are confident that the leak still exists and once enough time has passed, he will need another charge or repair. Based on proof of repair (print out of Refrigerant machine) and that he was able to use the a/c the rest of the summer it will show up again Based on the review we are not interested in assisting the customer at this time. If the BBB desires I will send in email form a copy of the phone call made to the service manager  

  Customer Answer

  Date: 12/18/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The response I received does not address the fact that when two companies provide the same exact service only one results in an instantaneous fix of the issue.  There can be only two possibilities.  One being this was a misapplication.  The other is there was a service charged for but not provided.   
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealer is very untrustworthy, and they give false information. I've had issues with my truck every since it's been in their care this year. I bring my truck to a dealer before I brung it to **** for a diagnostic and nothing was wrong with my exhaust. I have records, and videos. When I arrived to pick up my vehicle from **** today, nothing was tookin care of, it was in worse condition. The whole exhaust was loose, rusted, and damaged. My exhaust was not like that when I dropped my truck off to them ??????????. I have video recordings of my vehicle and it was not in this condition. I will be taking this to court.

  Customer Answer

  Date: 11/28/2023

  Full refund for labor and parts  

  Business Response

  Date: 11/28/2023

  Spoke in length about her recent repairs The customer sent pictures of the flex pipe which is part of the exhaust  system.  It shows normal signs of rust for a 5 year old Western New York Vehicle with no signs of tampering.  Dealership put vehicle on lift and showed the customer the component and enabled customer to take pictures.  Vehicle has in excess of 133,000 miles and appears to be in constant state of repair.  Transitowne allowed the customer to source her own parts to save her money. We are still in conversation with customer and she brought it to Transitowne's Elma location. A full refund of all repairs is not permissible and is considered unreasonable. 

  Customer Answer

  Date: 12/07/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Business gave me false information, damaged/put a damaged part on my truck, etc. Refund; Pay for damages ; Exhaust/flex pipe 
  Regards, 
  
  ******* *******

  Business Response

  Date: 12/08/2023

  ******* needs to communicate with Transitowne. She was left a message on 11/28 and after no response was also emailed that day asking her " what do you want to do?" during the "silent period" she engaged the BBB, the Attorney General and a scathing review on ******. On December 7th another message was left on her phone and anther EMAIL was sent to her ( at ***************************) Again, no response.   Yes, to help her our service department allowed her to buy her own parts and pay us for the labor, which is not customary, but an exception was made to help her and show empathy. She wrote in her AG complaint under 100,000; NO FURTHER CONTACT BY THE BUSINESS What is that? $100,000 dollars?  100,000 what? Very difficult to address her situation if she will not communicate. she has called us liars, untrustworthy, provide false information and called the police, accused of sabotage etc. Maybe you can engage with her to settle the matter.  I attempted to offer her some goodwill, but she will not communicate. 

  Customer Answer

  Date: 12/08/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   
  
  
  Regards, 
  
  ******* *******

  Customer Answer

  Date: 12/08/2023

  I want a full refund for labor and parts i paid for, and for everything **** has done. Everything is listed in my letter. 

  Customer Answer

  Date: 12/12/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  You're welcome, sorry, I was very angry from all **** ************* put me through when I initially put my report in for $100,000 and no further contact from business. That was my request from everything they have put me through these past months, which includes pain, suffering, lies, parts, labor, rental expenses, etc.  I was advised to contact the Vice President and that's why I reached out, to explain what my complaint was, but when i did I felt we weren't getting anywhere in regards to my complaint because of how he responded, so I believed it was best that i stopped contacting him and just continue through BBB and Attorney General. My desired resolution was listed in the letter, but today I'm willing to accept a full refund for all - Labor- steering rack pinion  - Labor for motor mounts  - Labor for Transfer module Case  - refund for Flex pipe/exhaust parts and labor (damaged/replace at **** *************) proof is in documents I sent over - refund for Rental expenses  __________________________________________ My desired resolution for parts and labor are also - check engine light came on after **** put motors put on my truck. ( I want a new engine)  (I only approved labor from **** because at one point I trusted them until they started lying about repairs I needed in regards to my ac/heat problem, and damaged my truck).  - Service 4wd parts and labor repaired and paid for in full from ****( this never came on until **** *************). - Labor paid in full and new parts for new motor mounts installed  ( **** ************* never told me the motor mounts I purchased from ***** were faulty before or after labor) my check engine light came on after they put mounts on my truck and I still don't understand why I needed motor mounts from my complaint) 
  
  Regards, 
  
  ******* *******

  Business Response

  Date: 12/12/2023

  ******* did not get anywhere with the Vice President because she would not answer emails or phone calls and stopped communicating with Transitowne/  Transitowne did not lie and the repairs are numerous on her vehicle because of the vehicle's wear and tear. Transitowne will repair the exhaust as a gesture of good will .  Transitowne will not reimburse all repairs . That is our offer.  Please let me know what she would like to do  Thank you  Doug I******* Vice President. 

  Customer Answer

  Date: 12/13/2023

  I have reviewed the response made by the business and I decline there offer. My truck was running well until **** transitowne had it and suggested all these repairs to be done in regards to the general reason I’ve brung my truck to them. When I got my truck back from them after evac recharge there was vibration sensation when I would turn on the ac/heat, and it wasn’t doing that before. I take very good care of my truck, and instead of it being well, now it’s damaged after **** Transitowne did everything listed in the letter I sent, which is true. If **** check the video footage of all the days I was there and listen to all the conversations between me and service and also on the phone calls made to me and the calls I made to them, they will see I’m telling the God honest truth, and how I was lied to, and mislead. It’s not fare and it’s not right, on top of my flex pipe/exhausted being damaged/tampered with. 
  Regards,
  
  ******* *******