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Business Profile

Residential General Contractor

Reyes General Contracting LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential General Contractor.

Complaints

This profile includes complaints for Reyes General Contracting LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reyes General Contracting LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m filing this complaint to try and save others from going through what happened to us. We gave Reyes money upfront for a large backyard parked (concrete, overhead patio, multiple door installations and more). After many excuses and proven lies over the course of 1 full year, we finally cut ties. We lived with half done construction for over 1 year…the work they ended up doing was terrible and needs to be redone. After cutting ties, I received calls from Reyes subcontractors about not receiving payments and demanding money. I had paid Reyes for this already, but they never paid their subcontractors.

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid this company $60,000 per our contract for building materials & labor costs up front. Project started in June and was to be completed in 3 months. We have not received the building materials and the company never shows up to work. It’s been 3 months and my house has been left a disaster (see photo). I’ve asked for a refund. I’ve asked for completion dates or when they even plan to come back to work and continue to be lied to with no progress.

      Business Response

      Date: 10/06/2023

      To be completely honest, In the beginning we had 12 guy crew and now we are down to 3 guys plus myself.  Unfortunately, with the work we already have, we got behind on the workload and the consumer just did not want to work with me. The consumer sent us a certified letter asking for us to finish the job by a certain date and on this past Monday, we were getting all the materials ready to go there the next day and the consumer advised us not to come.  I pleaded with her to let us finish the job, however, she would not.  Also, when we originally excavated, the weather would not work with us and it keep raining and we could not go forward until the weather would allow us and the consumer was aware of this.  I have contacted my attorney and he will be sending a letter to the consumer advising of the materials purchased, which will be returned and amount of refund.

      Customer Answer

      Date: 10/06/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      This company “no call/no showed” 15 different times with u in 4 months. Our building permits were not even picked up and paid for until 8/22/23. Two months after demo was started. If the company lost all their employees and could not take on our job we should have been notified and received a refund months ago. Instead we were dragged along, robbed and lied to multiple times. The certified letter we sent Mr. Reyes on 9/23/23 was our last chance opportunity for him to get the job done after multiple attempts via phone calls and in person meets. He never acknowledged receiving the letter and never returned it signed to us agreeing to complete the job. He did however tell us he we be there on 10/2/23 at 8:30 am and never showed. We even text him multiple times throughout the day and no response. He finally returned my husbands call at 5pm to advise us he was at a different job all day so he could finish that and get money to work on ours the next day. Meaning he had 4 business days left to finish foundation, frame a 448 sq ft room, install windows, doors and shingle the entire roof. In 4 months he worked a total of 29.5 hours at our place it was impossible at that point for even half of that to be completed by him in 4 days. He just refuses to admit any wrong doing and we would like $55,000 back ASAP so we can hire someone else to help us fix this mess he created for us. 



      Regards,



      ******* *****








      Business Response

      Date: 12/26/2023

      BBB spoke with business owner who said that this has been taken care of.

    Reyes General Contracting LLC is NOT a BBB Accredited Business.

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