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Business Profile

Spa

Excuria Salon And Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bough two gift crds for 100 each last December. They gave put two $20 bonus gift cards with purchase. My daughter's birthday is in December. Due to the weather last year we never used the gift cards. On Dec 28 2023 we both went for massages. The girl at the desk threw out the 2 $20 gift cards because she said they were expired. I I called the business yesterday and spoke to Mikala and told her I thought gift cards can't expire. She said they are promotional and can. Since they are giving out new 20 cards this year I asked if I could have used my 200 gift cards to buy 2 more to get the new promotion of 2 new gift cards. She said no.

    Business Response

    Date: 01/17/2024

    ***** purchased 2 gift cards valued at $100 each on 12/2/22. Our gift card promotion was to purchase a gift card valued at $100 and receive a $20 promotional card. She did receive 2 $20 promotional cards that state they are valid until June 2023. The gift cards that she purchased do not expire. The free promotional cards do. ***** stated that she did not get to use them due to the weather. They were available to use them after the winter season up until the end of June. Also it was stated that she inquired about purchasing new gift cards to get new promotional cards. Unfortunately our gift cards cannot be used to purchase new gift . 
    The disputed amount states $200. ***** was able to redeem the gift cards she had purchased for $200. She did redeem the total $100 on one of the gift cards and redeemed $78 of the second card. Leaving a balance of $22, that can be redeemed at any time towards services or retail products as stated on the back of the gift cards.
    Please let me know if there are any other questions I can answer. I can be reached at Excuria salon and spa, ###-###-####, or on my cell at ###-###-####. 

    Regards,
    Andrea Gorczyca
    Excuria salon and spa

    Customer Answer

    Date: 01/18/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and although the resolution is unsatisfactory to me, it sounds like promotional gift cards can have expiration dates and there is nothing I can do about it,




    Regards,



    ***** ********








Excuria Salon And Spa is NOT a BBB Accredited Business.

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