Complaints

This profile includes complaints for Pete's Absolute Asphalt Sealing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pete's Absolute Asphalt Sealing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pete's Absolute Asphalt Sealing

  P.O.Box 155 Willseyville, NY 13864

• 

  Pete's Absolute Asphalt Sealing

  832 Coddington Rd Ithaca, NY 14850-6020

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business's claims are completely false. NO work has been started on the project at any time. NO materials have appeared on the site. My husband and I have all the texts from Peter, and nowhere any work that has been done is even mentioned there. His own texts contradict his current claims. We and the neighbors, with whom we share the driveway, can attest to the fact that no work has been done.

  Peter has already tried to retain $660 out of our $1,500.00 deposit claiming that this should cover his administrative costs and taxes that he paid on the deposit (although customer deposits are not considered taxable income). Now he is making false claims trying to retain money for something that was never done. We'd
  like our deposit of $1,500.00 to be refunded in full.

  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  
  

  hen he wanted to schedule for the day when my first day of classes started. I politely asked to schedule for a different day that week so I could be there - which now he describes as me not letting him do the work. He also claims that he tried it several times. Note that, as a teacher, I have flexible summers, when I am home almost all the time, yet for two summers the one-day job never happened. Starting 7/13/22, my communication with Peter has been by text only, and I have eight texts since then asking him to schedule the job. All prior communication was by phone calls. After I refused Peter's idea (by text) to come do the job NEXT summer, his last several texts became full of gaslighting and triggered my anxiety; therefore, my husband started reasoning with Peter, to no avail. At this point, we'd like our deposit to be refunded in full. Based on the other complaint, it looks like we are not the first clients whom Peter has treated this way - this needs to stop.

  Business Response

  Date: 10/07/2022

  BBB spoke to the business and the following was relayed:  We have time in on this job.  We killed the grass in the gravel portion and did the prep work to install the driveway.  I am willing to refund $1100, retaining 400 for my labor and materials.

  Business Response

  Date: 10/21/2022

  Response taken by phone: 

  I did initially go out and kill the grass in preparation to start the job in September of last year.  She told me it was not convenient for us to do the work at that time.  As I previously stated, I am willing to refund $1100, retaining 400 for my labor and materials.

  I am also willing to honor the contract and complete the job for the same price next season. We do have another job scheduled in that area that is expected to be done in July. I would also be willing to sealcoat the driveway at no cost.

  Customer Answer

  Date: 10/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Once again, Peter’s claims prove that he is not being truthful. It was
  literally impossible for him to be killing any grass in September 2021, as
  there wasn’t any. The gravel portion of the driveway that is under the dispute
  is part of the garage front that was a new built in 2021, with the Certificate
  of Occupancy #2020-0481 issued on August 2, 2021. If Peter had even visited the
  site that summer or fall, he would have seen that there was no grass growing
  yet in any gravel portion or on any surrounding area after the excavation and construction.
  Furthermore, my mother was living with us at that time; she was at home almost
  all the time and gardened outside every day when weather permitted. She can
  confirm that, at no time, there was anyone on our property doing any spraying.
  Finally, there is no chance that Peter would be allowed to spray anything on
  our property without our consent. No grass killing was ever discussed or
  included in our contract. In fact, we never spray any chemicals on our
  property, including on grass. We never have and never will allow any contractor
  to spray any chemicals, especially without our consent.
  Peter is making false claims trying to retain money for something that was
  never done. We have no trust in Peter at this point and don’t want him on our
  property – we have already made this clear to Peter. We'd like our deposit of
  $1,500.00 to be refunded in full.
  Regards,
  
  ***** *****