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Business Profile

Credit Cards and Plans

CardWorks Servicing LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Complaints

This profile includes complaints for CardWorks Servicing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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CardWorks Servicing LLC has 9 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 19th 2021 I was checking my email & going down the list. I ended up on a scam email, I put my phone down & it glitches. The screen auto filled the credit card information with a random credit card. I had 8 cards saved with auto fill so the fact it happened with this card is completely random. The email itself said it was payment for $5 shipping & handling. Within 2 mins of seeing this actually went thru I called Ollo & told them to stop the payment! The woman I spoke to said " there's nothing I can do until the payment posts in 10 days". I told her I was worried about the scam & wanted to make sure there would be no more charges & to make sure it didn't happen. She assured me it wouldn't. 10 days later I called & found out my card had been charged the $5 it said on the email, an additional $85 the same day, , then on Christmas eve, the 24th, for an additional $180!! So when I spoke to someone again & said I didn't want the card to be able to be run again the lady tried to convince me to leave it on. I was more angry & firm this time when I said to shut it off. Then she said they would take the charges off. The next month I got a bill for over $250 so I called again. This time the fraud **** said they would investigate & clear the charges. I got the same bill & called again. They appealed the results & investigated again. I got a bill for the same charges. I kept calling, every time being told they would clear the charges but every time I called I was telling the person the story like they had no record of it at all. I asked to speak to suporvisors. I called 17 times & was on the phone for hours & every single time I was told the charges would be taken off & they never were. I was blatantly lied to so many times. And other credit cards have a way to stop charges right on your phone, or my discover card sends me a text to approve any charges. They have none of that. I honestly feel like I did all I could to prevent this & no matter what I did nothing helped

      Business Response

      Date: 09/26/2022

      Dear Sirs:

      We are in receipt of your letter received September 21, 2022, regarding the above referenced individual. Our response was sent directly to ******************************* on September 26, 2022, with a disclosure consent form. Upon receipt of the disclosure consent form from ******************************* we will forward a copy of the response to your office.

      Please do not hesitate to contact us if you have additional questions or concerns.

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My monthly payment to Ollo Card Services is due on the 27th of each month. The payments are madrelecttonically by *************** who I jave verified that Ollo Card Services did receive my payment on the 27th of each month, however, ***************** has chosen to post the payment afer the due date, making me late o my payment which is not correct. I consider this as a deliberate action to collect a $40.00 Late fee. ********** Card Services to remove all late fees and any other fees. I have contacted Ollo Card Services and they will notchange their policy.

      Business Response

      Date: 09/26/2022

      Dear Sirs:


      We are in receipt of your letter received September 21, 2022, regarding the above referenced individual. Our response was sent directly to ********************************* on September 27, 2022, with a disclosure consent form. Upon receipt of the disclosure consent form from ********************************* we will forward a copy of the response to your office.

      Please dont hesitate to contact us if you have additional questions or concerns.

      Customer Answer

      Date: 09/26/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The Company has not sent me a ****** form and hey sent me a letter 2 weeks a go saying jey are looking int o yhe mmatter.  I am sennding you atachments regarding this colplaint.

       

       





       

      Business Response

      Date: 10/03/2022

      Re: Better Business Bureau Case# ********: *********************************

      Dear Sirs:

      We are in receipt of your letter received September 21, 2022, regarding the above referenced individual. Our response was sent directly to ********************************* on September 27, 2022, with a disclosure consent form. Upon receipt of the disclosure consent form from ********************************* we will forward a copy of the response to your office. 

      Please dont hesitate to contact us if you have additional questions or concerns.

      Customer Answer

      Date: 10/03/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved. 

       

       Because the Company still insists that they did not receive July's paymnent until the 31st from the **************** however, the payment was sent and deducted from my checking account on Juky 27th, 2022.  *********** has recived every one of my paymnets on the 27th, except one, and how is that possible.  I reject their response because they can do this same thing again and I will have to go through BBB again.  Somebody in the Company is dropping the ball.


      *********************************




       

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account with ****** *** Loans was bought by SMB | FA Consumer in 5/2021 and since then, I have made several payments larger than the monthly contracted installment to pay off my balance faster. However, the online statements and the actual statement balances do not match as the online statements consistently reflect a higher balance than the actual statements. I have taken into account the daily interest but the amounts are still off. They do not charge a fee for prepayments either. I have been voicing this concern for a little over the last 6 months and have requested several times for a complete audit to be done on my account but I still have not received an answer or any updates. The account is nearing payoff so I fear that no one is taking my concerns seriously for this reason. They are overcharging me and I am stuck in an automatic payment plan directly from my account therefore, I am not able to terminate payments. A supervisor by the employee number of JF2 has assisted me with this complaint twice and even confirmed that the balances don't match yet, I have not received any updates, audit, or proof of the correct balance yet. Other employees have also confirmed that they see the discrepancies as well. Just to give an example, The paper statement balance for statement date of 7/6/2022 shows the balance of $1,165.48 and the online statement shows $1,168.36. Another example, statement dated 6/6/22 reflects $1,507.15 but the online balance shows $1,510.87. One person tried to argue that it's not including the interest. The interest reported on the statements for 7/6/22 is $17. 73 and for 6/6/22 is $22.65. They also tried to say that the daily interest is not included. In evaluating both options, the monthly interest or daily interest being added still amounts to a higher balance than what the statements are reporting. As I go back further on my statements, the difference in balances are much greater due to principal balance shrinking in the recent months.

      Customer Answer

      Date: 09/01/2022

      Better Business Bureau:

      At this time, I have not been contacted by CardWorks Servicing LLC regarding complaint ID ********.

      Sincerely,

      *******************************

    CardWorks Servicing LLC is NOT a BBB Accredited Business.

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