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Business Profile

Retail Florist

Jack and Rose Florist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This florist is pretending to be a professional wedding florist. They have written hundreds of positive fake reviews themselves and posted them on yelp, wedding wire, and the knot in order to scam brides out of money and then not deliver on their wedding day. Unfortunately they took a $1700 deposit from us. They were demanding it be cash or zelle so when I got home I thought it was weird so let me research deeper. I found that all the positive reviews were coming from the same IP address. When I contacted them to confront them about their fraud and to get my deposit back there was no response. The few brides that actually had them do their flowers said it was awful and they were nothing short of complete disasters to work with. Im not having a fake florist do my wedding flowers. There are multiple other people who have not received their deposit back. We need to get this business shut down! Additionally I dont think they are paying their business taxes.

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Jack and Rose Florist regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dealt with *****. Original meeting went well- they raved about their connections for flowers, great availability in off seasons etc. Second meeting- drastic difference. Payment was collected, and then I was told no to every flower, and was provided recommendations that I wasnt happy with (recommended but actually more like I was forced to have to settle for those options since what I wanted as a blatant thats outdated or we dont do that/we dont have those). Numerous other brides Ive spoken with have experienced this as well. Those who did not exist contract were delivered damaged flowers on their wedding day. In order to avoid more heart break, I tried reaching out on numerous occasions to break contract. This business does not answer when you call, and keeps their doors locked. You have to call to enter but they sit behind the glass windows and ignore you. Ultimately wrote an email to inform them we are not settling for the most important day of our lives. No response either. A text number was on their website: I received a passive aggressive response, was called a liar, misinformed, etc. I expressed that we require a refund numerous times, which was met with more dismissive responses. They told me they could in fact provide me with any flower I wanted, so I requested another appointment to resolve this misinformation. I was asked to send which flowers I wanted, only to find they blocked my phone number. Bait and switch, unethical, verbally abusive, and financially abusive. Unfortunate way to make a living, preying on those who are trying to create a beautiful day to remember for the rest of our lives.

Jack and Rose Florist is NOT a BBB Accredited Business.

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