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Business Profile

Water Main Contractors

Hudson Valley Water Companies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Main Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hudson valley water company in past 6 months has turned me off 3x without written or any warning. I know I was behind and thats my fault. Im single disabled mother on disability. Who has budget everything. In past month he has left me 2 voicemails threatening to shut me off again if dont pay remaining balance asap. I just paid half bill in December during Christmas time to avoid this issue again. My kids/granddaughter went without material things for this reason but thats ok. I have saved 2 voicemails for evidence if needed. With turning on and off a reactivate fee I obviously cant afford these added fees over and over. Thank you

    Business Response

    Date: 01/12/2024

    This customer has a current balance due of $816. They have been in arrears with large balances going back at least 5 years, with only sporadic payments. They had given the Company 3 post dated checks in December. These were only done due to avoid further shut off, which is the remedy prescribed by the ************************* for delinquent accounts. 2 checks actually cleared the bank. The last check dated 1/1/24 was returned by the bank as NSF. The Company, in compliance with PSC regulations did send this customer written notice of shutoff prior to this occurring. Furthermore I called the customer to try to avoid a shutoff. The Company is always willing to accept partial payments and work out payment plans with customers, but the customer cannot ignore bills and notices completely and then complain about the results afterwards

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because he lied straight up I sent up new bill  I do not ignore I pay what I can when I can Im  sick and on SSD    I have voicemail with his threats and I absolutely got no shut off notice November or December and came home to water shut off   Paid half bill which was $8?? At time to leave me a voicemail in January demanding rest payment or will be shut off    Thats not written notice    Thank you



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Hudson Valley Water Companies Inc. is NOT a BBB Accredited Business.

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