We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

The Brio at the Boulevard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied and was approved for an apartment at ******** with the REFUNDABLE security deposit in November for a Jan 8th move in date. I paid $2,479 to them as a hold of the apartment which again was refundable in writing. About two weeks later I found a way cheaper option so I reached out to the Brio requesting my refundable deposit back. They said they would begin to issue. They then said they sent out an email with a link to put my direct deposit info in. I never received the email so they said it would be a paper check to the address I originally used on the application which was the past apartment I lived at. The week of Christmas, they told me they would have to go through a process to change the address. So I sent my new address and the lady said accounting was giving her a hard time because I should have received the email. I checked spam everyday for a week and every inbox possible, even ones they would not have. I did not get the email. So I requested for the change the last week of December once again. On Jan 3rd was the last time I heard from them and the lady I was most recently speaking with, ********, said "I am working with accounting to see what we can do to expedite this. I have insisted that you have checked all emails and have not received it. I also mentioned that you do not have access to the previous address.Let me see what I am able to do with ***************,******** ****" Since then I have emailed her on the 9th, and the 13th and have not heard anything. I have tried to call and no answer or call back. It is now going on 2 months without receiving my money back and no response from them on the status or an update.

    Customer Answer

    Date: 02/10/2025

    Better Business Bureau:

    At this time, I have not been contacted by The Brio at the Boulevard regarding complaint ID ********.

    Sincerely,

    **** ******

The Brio at the Boulevard is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.