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Business Profile

Heating and Air Conditioning

Best-Temp Central A/C & Heating Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,On 2/28/23 I paid Best Temp Central to install a replacement central air conditioner. I was given 3 choices on price, and I went with the most expensive because it had humidity control. What I got in return for my $16,000 is a bunch of buckets to catch the dripping water from each vent, and dehumidifiers all over my **** square foot home. When I complained to Best Temp in July, they made me wait 3 weeks for a service appointment. After that, they failed to show up for the next 2 appointments. They finally did show up, and 2 young kids stuffed some huge pieces of attic insulation into my vents, and left after 30 minutes without saying a word. When I told Best Temp I still had problems, they said it was not their fault, and that I needed attic insulation. I actually made an appointment with the insulation company they recommended(Delphino). During the appointment, ******** was honest enough to tell me insulation would not correct my condensation issues. And so, I turn back to Best temp again. I beg them in writing, and they ignore me. I have turned to ***************** for help, but they ignore me too.Since then I have had at least 4 other HVAC professionals, and each has a different theory on how this job was botched. I had one company put it in writing, and sent it over to Best Temp. They still choose to ignore me.

    Customer Answer

    Date: 10/09/2023

    At this time, I have been contacted directly by Best-Temp Central A/C & Heating Corp. regarding complaint ID ********, however my complaint has NOT been resolved because:

     

    I got a call from *** on 9/21/23, the owner. He said he was the new owner of the company, and not responsible for the transaction. (This is the same guy I spoke to months ago, when he blamed the problem on my insulation.) I still managed to talk him into resolving, so I thought. We ended with him saying he would have his secretary ****** call me to set up an appointment, but she never called. I followed up with an email to ***, but that was not answered.

     

    *****************************

    Customer Answer

    Date: 11/07/2023

    Better Business Bureau:

    At this time, I have not been contacted by Best-Temp Central A/C & Heating Corp. regarding complaint ID ********.

    Sincerely,

    *****************************

Best-Temp Central A/C & Heating Corp. is NOT a BBB Accredited Business.

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