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Business Profile

Ambulance Services

Empress Ambulance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father was transported from a hospital stay to rehab via Empress. They refuse to give me my dad's custom orthopedic shoes, his wallet, his clothes and a portable radio. This is criminal! I have reached out to them several times and they keep telling me they don't have it. I need my dad's possesses return immediately.

    Business Response

    Date: 07/08/2024

    After a review, I have confirmed that we are not in possession of any of the listed items. All belongings were turned over during transfer of care at the facility.

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1, 2023 I was hit by a car. Among the vehicles that arrived on the scene were two ambulances from Empress Ambulance Service. I did NOT use either of them, and I was NOT treated by any of the ambulance attendants. One of them asked me if I wanted to go to the nearest Emergency Room, and I said no. A few weeks later I received two bills, stating that I owed $250.00 for each ambulance. I wrote my insurance information on the backs of both bills and sent them back. As of March 20, 2024, I am still receiving phone calls and bills from Empress, and being threatened with a collections agency. I am in the habit of paying my bills regularly, but I am not paying for services I did not receive. The only resolution I'm asking for is to be left alone.

    Business Response

    Date: 04/12/2024

    Please see attached letter in response to ******************** complaint.   

    All collection efforts have ceased, *** ***********;is no longer responsible for payment. Empress EMS will not be in contact ****************,again regarding this account.
    We hope that this has been resolved to the satisfaction of all involved. Any questions please feel free to contact us .

  • Initial Complaint

    Date:01/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was picked up by an ambulance via Empress AMB Service LLC on 8/1/2023. I gave my insurance information to the *** and all my information. Since then I have received repetitive bills which have not had my medical insurance applied. I have repetitively faxed my insurance card information along with a copy of the bill this company has sent me, all which have been successfully delivered. Today I receive a collections statement from Empress AMB LLC. I have tried calling this company with no success. I have tried emailing, with no success. My faxs have been successfully delivered with requests to apply my medical insurance to this statement, yet no action has been taken. Now this has affected my credit history along with causing unnecessary stress. My copays for ambulance is 75$. This bill is for over 1000$ because they have refused to apply my insurance which has been given multiple times. I would like this issue resolved.

    Customer Answer

    Date: 02/23/2024

    Better Business Bureau:

    At this time, I have not been contacted by Empress Ambulance Service regarding complaint ID ********.

    *******************************************

    Business Response

    Date: 03/01/2024

    Please accept our sincerest apologies. **************** is no longer responsible for payment. The account is currently billed to the insurance company.  Please see letter attached.

Empress Ambulance Service is NOT a BBB Accredited Business.

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