Complaints

This profile includes complaints for Hidden Oak Group Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hidden Oak Group Inc. has 3 locations, listed below.

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  Hidden Oak Group Inc.

  35 East Grassy Sprian Rd suite 210 Yonkers, NY 10710

• 

  Hidden Oak Group Inc.

  1010 Northern Blvd. Suite 212 Great Neck, NY 11021

• 

  Hidden Oak Group Inc.

  438 Fifth Avenue Pelham, NY 10803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hidden Oak group accessed my credit report without my knowledge or consent. They do not have permissible purpose as described in 15 USC ****b. See below the permissible purpose for accessing the credit report. Didnt know does not meet the criteria. They are to remove the inquiry from my credit report immediately and if it is not removed and verifiable by myself within 10 days I will file a CFPB complaint and if its still not removed and I will seek legal action.Hidden Oak may communicate with me regarding this Better Business Bureau complaint and for the purpose of removing the inquiry But after that they or their affiliates are not to communicate with me in any manner. They are not to communicate with me directly or indirectly nor are they too direct third parties to do so. This does not include communicating with me for this better business bureau complaint for the purpose of removing the inquiry.15 USC ****b 1. Connection with a credit transactionextension of credit (when you apply for some type of credit), a review (like when a credit reviews your credit file for a credit increase), collection of an account (original creditor not debt collectors because debt collectors dont have an account as defined by law)2. Employment purposes 3. Insurance purposes for underwriting 4. Licensing purposes or other government purposes 5. Investor or business purposes

  Business Response

  Date: 07/26/2023

   Hidden Oak is an affiliate of Grassy Sprain Group, **** and is the name on the agreement with the credit bureau to run credit reports on our customers. Customer previously filed a ******************** complaint against *************************, the collection agency Grassy Sprain Group, ****, retained to collect on a debt purchased from Lending Point, LLC on 6/29/2023.  It responded to his complaint with verification and copies of the supporting documentation.   The agreement ************ entered into with *********************** (originator of the loan subsequently transferred to Lending Point the servicer) allows for credit bureau searches by the holder of the debt.
  

  12. CREDIT REPORTS AND MONITORING. We may obtain credit reports on you
  on an ongoing basis until this Agreement is paid in full. We may report information
  concerning your performance under this Agreement to credit reporting agencies. Late
  payments, missed payments or other defaults on this Agreement may be reflected in
  your credit report. If you believe we inaccurately reported information about you or
  this Agreement to a credit reporting agency, call ************ or send an email to us
  at ********************************* You will need to provide your loan account
  number along with copy of your credit bureau report reflecting the information that you
  believe is inaccurate.
  

  Customer refuses to pay.  Grassy Sprain is within its rights inquiring into Customers credit. 

  Customer Answer

  Date: 07/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hidden Oak or their affiliates or associates is not to contact me nor direct third parties to do so.

  They do not have permission to check my credit report nor are they to direct third parties to do so.

  I am not their customer and I have no agreement with them.

  15 USC **** b gives permissible purpose  to some creditors in some circumstances to obtain a consumers report. Hidden Oak did not have permissible purpose to obtain my consumer file and thus created damage and loss. According to 15 USC ****b In order to obtain a credit report one must have the intention of extending credit to a customer with their permission. Not only did they not have permission,  they were advised to cease and desist. They had no intention of extending credit thus the checking of my consumer report was unlawful. It was found in a ********** court that debt collectors cannot access a consumer report without the intention of extended credit. 
  Because Hidden Oak chose to violate the law and not remove the inquiry from my credit report as they were asked to do I will file a CFPB complaint and if that does not get the inquiry removed I will contact an attorney to determine an appropriate action against this company.

  Thank you

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 07/27/2023

  Grassy Sprain Group has the right to access the credit report of *************