Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 18, 2024 I took my two daughters (8 and 10 years old) to Rockin' Jump **********. I was told that the admission charge ($76.19) would allow them to use the facility as much as they like for 30 days. I was also told that my credit card would be charged a monthly membership fee, but that I could cancel at any time after five days. Finally, I was told that cancelling the membership online could be difficult, but that I could call for assistance. I therefore made a notation on my calendar to cancel the membership after 5 days. On February 23, I attempted to cancel my membership online and indeed found it to be difficult. I could not even locate a way to cancel. I therefore called the establishment and a woman on the phone advised me that she had cancelled my membership on my behalf. Nevertheless, I was billed $76.19 again on March 18, 2024. I called the establishment several times without success, often being routed to an answering machine that was full and unable to take messages. When I finally reached someone, she advised me that their corporate offices would have to address this matter, and that she would obtain their telephone number for me. She never came back on the line to provide me with the number, and after holding for approximately 30 minutes, I finally hung up. I would appreciate having the March 18, 2024 charge reversed and receive confirmation that my membership has been cancelled.Thank you.

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********** name is ***********************. I am writing to you because I would like to escalate a serious issue that I just noticed recently on my bank statement.I only have one child that I have brought to Sky **** at *********, ******* ** a handful of times. His name is *********************. I signed up for a 1-month membership on 7/13/2023. I was charged $40.71 on that date. The account number created on that date was ********. I noticed on the same date I was charged $3.47 TWICE! I assume one of the charges was for socks, but I do not understand why there was a 2nd charge for the same amount.Then, 2 days later on 7/15/2023 I was charged yet another $3.47 and $7.38. I have no idea what these additional charges were for? The bigger issue that I have is the following month, August 2023. At that point there seems to have been a 2nd account opened for the same child (*********************), account number ********. To keep it short, I have been charged monthly on 2 different accounts for the same child on the same bank account! I have broken down the monthly charges below to make it clearer. I am requesting full reimbursement for the following charges since there is no reason, I would have created 2 accounts for 1 child! I am also requesting cancellation of both accounts! July 2023:Account ******** 7/13/2023 - $3.47 7/15/2023 - $3.47 7/15/2023 - $7.38 Aug 2023:Account ******** 8/13/2023 - $38.09 Account ******** 8/19/2023 - $32.65 8/26/2023 - $32.65 Sep 2023:Account ******** 9/13/2023 - $38.09 Account ******** 9/26/2023 - $32.65 Oct 2023:Account ******** 10/13/2023 - $38.09 Account ***********/26/2023 - $32.65 Nov 2023:Account ******** 11/13/2023 - $38.10 Account ***********/26/2023 - $32.65 Dec 2023:Account ******** 12/13/2023 - $38.09 Account ***********/26/2023 - $32.65 Jan 2024:Account ******** 1/13/2024 - $38.10 Account ******** 1/26/2024 - $32.65

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/30/2023 I took my children to Rockin Jump in ******* intending to pay for the three of them to jump for one session to celebrate my son's birthday. The person at the desk said it would be cheaper to buy a membership. I stated my disbelief because I did not want to be locked into multiple months of payment or hidden terms that would make it appear to be cheaper upfront but not actually be in the long run. The woman assured me that I would be charged $43.53 on 4/30/23, and then I could cancel at any time in person or online before before 5/30/23 to avoid an additional charge. She did not mention any hidden rules or restrictions or weekdays vs weekend/holiday days mattering in terms or cancelation, and I asked *many* times being the skeptic that I am. I was told I just needed to cancel before 5/30/23. That's it. I then canceled my online membership on 5/28/23 both via the online cancelation form and via email. Just for good measure, I also left a voicemail (since nobody answers the phone) at the establishment on 5/29/23 expressing my intent to cancel. Yet, sure enough, I was charged another $45.53 on 5/30/23. I reached out again several more times via email about how I did not authorize this charge and want a refund immediately, and they replied that they are unable to provide a refund. I did not authorize this charge, and I canceled before the rebill date as instructed. I want my money refunded!