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Business Profile

Hardware Sales

The Tool Nut

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Justin H

    Date: 08/09/2024

    I ordered a few things from Tool Nut totaling $682. I did not receive half the order and after a month of emails they are saying there is nothing they can do as their inventory is correct. They told me to take up this matter with Fed-Ex or my credit card company. Thiefs!!!!

  • John R

    Date: 02/22/2024

    Shipping is slow and the return process is soooo bad! NO FREE RETURNS!SUPER SLOW SHIPPING It is crazy that even for priority order(I paid extra) it takes 3+ days to get my order processed. I ordered some Festool on Friday and it got shipped on next Tuesday. It will take another whole week for me to get the order!The only reason I use Tool Nut is because it's authorized Festool dealer and recommended by other folks, but I'm not sure if I will continue using it in the future. The fact that it takes 11 days for me to receive the shipment is pretty crazy given that all other places are 2-3 times faster than this.Here are some other authorized Festool dealer I tried in the past:ACME Tools: 3-5 days ************* Hardware (via Amazon): 1-2 days Rockler: 3-5 days ************* Valley: 3-5 days *************: 3-5 days *** RETURN PROCESS IS ABSURD TEDIOUS Here is my timeline of return process:2/13 asked for returning an item via the customer service at the website 2/14 got response from them in email saying "fill out a return form". I filled out immediately.2/20 still not got any response from them and I sent another request via email 2/21 got an email asking me to confirm the exact same thing that was asked in the form. like "First the item has to be new and unused. Second, all original packaging must be intact. Lastly, the item must be free of all dust and debris." I confirmed immediately.2/22 sent me the authorization form and asked me to ship back along with the item. I need to pay the shipping myself. It will take another 10 business days after they receive the item which will be probably another 15+ business days.Here is total timeline for my purchase experience at ToolNut.2/2 order confirmed at toolnut.com 2/6 started working on my "priority" order 2/13 received the items and started return process for one unopen item 2/22 got approved for the return and shipped out I will update once I received the refund. It probably will take another month.

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