We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise Programs

Level Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gym is refusing to cancel membership despite request in writing and in person. They state I owe money. I am happy to pay only what I owe, $39 however this is not a valid reason to refuse to cancel my membership.

    Business Response

    Date: 06/04/2025

    ******* ***** membership has been cancelled to everyone's satisfaction.

    *****, our General Manager has taken care of it. We waived her 30 day notice to cancel to leave on a good note.

    She is welcome to return in the future.

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - November to december of 2022 i had paid $80.00 I was told that i would receive a wristband that granted me special access to amenities that were included with the membership i chose and after 2 months i still hadn't. I went there one last time and spoke to the employee at the desk and filed to have my account cancelled as i didnt feel i was getting the correct services for the money i was paying. I have just found out that they are trying to charge me $230.00 for unpaid fees even though i had cancelled this membership. The manager ***** has been anything but helpful, telling me i need to pay $230.00 dollar fee to cancel my already cancelled membership. I am reporting this because as far as im concerned this is theft, i was told that the account was cancelled, i feel violated that they think that they can demand money from me for services i wasnt provided.I seek to have these charges removed ASAP or i will be contacting a lawyer and this will be taken to court if not resolved soon.

    Business Response

    Date: 05/29/2024

    Good morning ******* and BBB,

    Policy note: we accept all cancellation requests by email so we have a record.  We have no record of a cancellation request.

    This membership was not paid from 1/15/2023-5-16-2023 leading to the status:  Return for Collections.

    We will not pursue collecting dues or blemish your credit in any way.

    There is nothing to refund, as we were not paid.  

    We would like to part ways amicably.

    ***********************

     

     

Level Fitness is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.