Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The alarm system was installed on 10-11-22. At the completion of the job I tried to pay the installer and was told that someone would be by to check the system the next day and to pay them. On Wednesday, 10-12-22 I began receiving harassing phone calls from Marshall so on Wednesday afternoon I put a check in the mail to them for the balance. Today they deactivated the system for nonpayment. When I called and asked them to speak to the installers I was told they were in Bedford and unreachable because of no cell phone service. I overpaid because I did not have a fireplace sensor installed and I am being charged for service that is turned off. I was given a brochure and a copy of the invoice was never emailed to me.
Business Response
Date: 11/16/2022
Thank you for contacting us and returning our call. This is the email thread we received. I believe it covers both our conversations and point of views.
Thank you.
Have a great day.
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