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Business Profile

Appliance Sales

Ernestine's Appliances and More

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 30, 2023 I purchased a washer from ***** ****** with ernestine's Appliance for $225. From the start he did not deliver the washer I requested but a different model. After a weekend I discovered that the washer was not working properly, moving around the basement due to the drum moving vigorously or the bearing being bad, Very loud shakes my whole house, and ask him to replace it with the original model that I requested. After a week he did not come and stated that he was in the hospital with complications of his diabetes. I then requested for a full refund. He said okay when he gets out the hospital and that he would do it the next day or so. After about another week I contacted him once again and ask him to come get his washer. He said he was in the hospital again for his diabetes. Every week from there on I asked him to come get the washer and he kept saying he was in the hospital for his diabetes. After a while it was discovered through ******** that he was not in fact in the hospital for his diabetes but out celebrating Halloween and living his best life. I then quit trying to reach out to him and now sticking outside help for my request of the refund of my money and possibly to leave a review for this company as he has been known to do this after I've talked to a few people.

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