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Business Profile

Child Care Centers

The Goddard School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

This profile includes complaints for The Goddard School's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Goddard School has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,On February of this year my wife and me visited the Goddard School to register our newborn for *** of this year, we were told that we have to pay 150$ for registration fees and it is not refundable and they explained that we also have to pay 500$ to security deposit which will go against the first week no thing else was explained about if we choose not to start this year that 500$ is not refundable, I made payments over the phone no receipt no contract was sent to us.This week my wife decided that she is staying home with our baby and no need for school for this time. The school was contacted by me and explained our new plan and asked for 500$ refunds and they refused to refund based on their policy which was never explained or mentioned more over no contract or receipt we ever had.Im only asking for our 500$ to be refunded since they never mentioned or explained their policy and no contract was signed .The only and only paperwork signed was an application for our family information and again no contract was never signed and never received an electronic receipt or in mail receipt for our payment.Thank you

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The owner processed a ~$1300 charge on our credit card without our consent. When my husband and I sent an email asking for this amount to be refunded, he responded accordingly. However, soon after, I received an email claiming that our email was rude? As a result, he asked us to find another school and kept our $200 deposit to hold a spot for our daughter.
      With our son attending Goddard since he was 18 months old, we were loyal patrons for two years. This meant nothing.
      The policy changed for holding our daughter’s place outside our agreement. The owner neither communicated this change nor conducted himself professionally.

    The Goddard School is NOT a BBB Accredited Business.

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