We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Repair

Mobile iRepair - Akron

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 25th 2023 I went to mobile irepair to have to have the front of my screen fixed as I had ripped that electronic piece off that attached the screen to the phone and makes the images appear. Before the screen went black my face id was working fine. I hadn’t dropped my phone when my screen went black, the screen wasn’t attached to the phone and ended up just coming off. After I had paid $95.01 for the front screen to be fixed I went home and saw my id wasn’t working anymore and my phone is still extremely glitchy. (Mind you I’ve gone to the mall and had my phone fixed from worse damages than this and it was Fixed great)
    I did some research with an IT expert from ***** and discovered my phones Face ID isn’t working because the true depth of my camera is ruined. That occurs when your phone is fixed with non ***** products.
    After finding this out I contacted the shop I went to, and told them them that not only was my phone still glitching, my id won’t work.
    They lied to me saying that happens when my phone is dropped too many times, telling me my phone being fixed with incorrect parts wasn’t true.
    I said no, THATS not true, because my phone was working perfect before the screen went black.
    They blocked me after that without helping me come to any solution.
    I wasn’t looking for a refund, I was looking for a discount on my next purchase or something.
    Now I’m looking for a full refund AND a replacement phone. That was extremely unprofessional and discouraging.

    Business Response

    Date: 04/20/2023

    [BBB transcription via phone call]

     

    Business stated that they have reached out to the consumer directly to resolve however the consumer declined. 

    Customer Answer

    Date: 04/20/2023

     I am rejecting this response because: I never declined. I am going to the shop to have my refund returned to me. They refused to give me back my original screen therefore I will not accept a different kind of screen for the return. So in order to have this resolved I would like to keep the screen (as in it will result in further damages taking it off because the back is ruined) and I would like my refund returned to me regardless. I went to diagnose my phone at the ***** Store and they told me the diagnoses was from the wrong parts. So I’ve proven they have lied several times to me. 

Mobile iRepair - Akron is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.