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Business Profile

Denturist

Affordable Dentures - Akron, William Fischer, DDS, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arrived 12/21/2022 to get impressions made for a denture. Impressions were taken, and I was told the denture would not be ready until 1/6. Well, I received a call on 12/22/2022 from my oral surgeon (the oral surgeon is a different practice, not Affordable Dentures,) that I had to pay $5,100 that day in order to have my teeth extracted. I told them I could not pay $5,100 up front and was still securing financing, and they said they had to cancel the appointment due to this. I immediately called Affordable Dentures and asked that my payment on my ********** card of $1,859 please be refunded until I could secure financing for the tooth extractions at the oral surgeon's office. They refused, saying they had "already made the denture." This contradicts the prior statement that it would not be completed until 1/6. By saying it is ready on 12/22, they are now claiming they somehow made the temporary denture a full two weeks earlier than they had quoted a day earlier.

    Additionally, my payment was for the "New Denture Wearer Package," not just a temporary denture. Per their website, the package includes one temporary denture set, unlimited adjustments to the dentures, temporary relines for the temporary denture, and delivery of my permanent set of dentures 6-12 months later. I have not received my temporary denture yet, I have not received any relining services as I do not yet wear dentures, and I certainly have not received the denture that is to be available in 6-12 months. I have received no part of the package I paid for and do not see why a refund is not grantable.

    A technician did take impressions of my teeth, and I am happy to pay for having had the impressions taken, but I feel charging me $1,859 for goods and services I have not received as part of the package is unfair as I am no longer going to be getting dentures for the foreseeable future.

    Please do the right thing and have a heart. The circumstances of my asking for a refund are beyond my control.

Affordable Dentures - Akron, William Fischer, DDS, Inc. is NOT a BBB Accredited Business.

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