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Business Profile

Ecommerce

First Real Choice

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some heaters from this business for $179.00. They said they had sent them to me. When I checked on them they said they went to a different address. I gave them my address again. They gave me a tracking number. I have checked that number with **** they said that they are still waiting for the package. That has been three weeks ago.

  • Initial Complaint

    Date:02/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 3 bill payments on my *** *** account that I did not make or approve. They are Jan. 10th, 2024 for $104.86, $37.44 nd $ 121.58. I want my money refunded. I don't want to have to get a lawyer. ***** ******** *** ********** **** ********** *** *****

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was November 10, 2023;
    We paid $99.00 for 3 portable heaters
    The business guaranteed the heaters would heat our home for a fraction of the cost of a regular heater.
    The business claimed that **** **** and ****** ****** endorsed these heaters.
    The business claimed that these heaters were cost effective for seniors. We are 74 and 81.
    Order #**********; shipping date November 24, 2023.

    Customer Answer

    Date: 12/20/2023

    There is no model # provided on the boxes which arrived damaged.  The packing slip says 'Cosmo Portable Heater' model ********.  It is not the model advertised on the website endorsed by **** ****.  I explained that the purchase date was November 11, 2023.  I explained that the purchase price was $99.  The order number was **********.  The instructions are so poorly written that we had difficulty making them out.  If you need more information, please let me know.

    Customer Answer

    Date: 12/21/2023

    I viewed this portable heater product on social media endorsed by **** **** and ****** ******.  I was barely able to read the instructons, they were so poorly written.

    Thank you.

    Regards,

    ***** *********

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