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Business Profile

Electronic Cigarettes

Kings of Vapor and Smoke

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kings of Vapor and Smoke's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kings of Vapor and Smoke has 13 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The location is **** ********** ** ** ******* ** *****. Early this month we bought a Vape device (which the salesman very aggresively pushed us to buy) and we were told we could exchange it within 30 days if we had any issues. Within a couple weeks the thing was leaking all over everything constantly. The device spits liquid into your mouth with every hit and was causing illness so we brought it in and wasted a lot of time with back and forth nonsense but ultimately the employee confirmed that the issue should not be happening. The owner, **** came in after being very unhelpful on the phone, apparently looked at the device and decided not to help us. When we returned to pick it up we were told it had the wrong coil (which was sold and installed by THEIR EMPLOYEE when we bought the device) also they emptied the juice we had and refilled it with a different flavor which could be an allergy risk, we were not told or asked if they could do this. We asked if we can at least be given a new coil since they ruined the flavor we had exclusively used and they said No. When we tried to buy one they didnt even have the right one in stock. We spent $70 dollars plus a lot of time for them to give us a broken device and for **** to say "well if i help you then WE lose the money." I am very upset about the wasted money but moreso about the attitude and imcompetence i was given over this whole issue.

    Kings of Vapor and Smoke is NOT a BBB Accredited Business.

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