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Business Profile

Heating and Air Conditioning

Carl's Heating & Air Conditioning Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Carl's Heating and Air Conditioning to replace a whistle on my heating oil tank. When the work was completed, it was determined to be an illegal fix because Carl's had bypassed my existing ventilation system and was venting the oil tank into the house. No oil company will deliver oil under these circumstances because it is a major safety hazard.

    It seems like common sense that ventilating an oil tank into a home is a terrible idea, the Carl's team acting in an ethical manor to the public.

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 10, 2022, ***** came out to look at our boiler after a CO detector had gone off. He told us that we needed to have our boiler cleaned and a pipe stack added. He left telling us that someone would call on Monday to schedule that. No one ever did.
    In February, I called and had scheduled myself to have someone come out. ***** came back and cleaned the boiler, said everything was all good. We specifically asked about the extended pipe stack, and he told us now that it wasn’t needed.
    Our CO detector went off again that evening. So I called back. He came out with someone else that reeked of marijuana. So bad that after they left, I was embarrassed when another person working on my house had to go in the basement and smell the strong scent of marijuana. They again told me all good, but they’d work on getting a pipe stack.
    After waiting around two weeks, I called again to ask when they were going to put the stack on. The person on the phone said they would be out that afternoon, to my surprise, as no one had told me. Then, they never even showed.
    Finally they came and put a pipe stack on, extending about 3 feet. Again, they told me all good.
    CO detector went off again that night.
    After this in March, I got 3 bills, including finally the December bill.
    Then after more calls, they finally came out with the 5 ft pipe, which immediately ripped out with the first gust of wind after they left.
    They came back and took the pipe, and still here I am, almost 5 months later, still unable to use my boiler.

    We are completely frustrated and disappointed. We have wasted so much time, and have no resolution.
    We would like a refund of the $630 we have paid, seeing as nothing has been fixed.

    We have called multiple times, spoken to the owner who said she would investigate and never called back, emailed, posted reviews, and even tried messaging on ********. No one has contacted us again.

    Business Response

    Date: 08/17/2023

    [BBB transcription via phone call]

     

    The business called and stated everything was taken care of. The matter has been resolved with the consumer. 

    Customer Answer

    Date: 08/18/2023

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Carl's Heating & Air Conditioning Service, Inc. is NOT a BBB Accredited Business.

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