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Business Profile

Mail Box Rental

The UPS Store #3008

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the ups store #3008 to pack and ship a typewriter. According to their website, having ups do the packing ensures 100% to receive the item without damage. My item wasn’t just damaged but damaged to the point it’s not reparable. I’m asking for a refund of the shipping and the cost of the item. $110 shipping. $27 cost of the item.

    Business Response

    Date: 08/28/2022

    Mr ******* signed a binding contract at the time of shipping which states among other items that he must provide photo's of the damaged product (which he did 1 hr ago) along with photo's of the box and materials used in packaging (which he has not provided so far). I have sent multiple emails to Mr. ******* over the last two days as this claim was just initiated 2 days ago and have been working with him. I'm not sure why he would file a complaint with the BBB as this whole process just started 2 days ago (seems premature). 

    As the UPS Store is not UPS (two different companies) I am bound to follow the claims process through UPS and need these pictures before I can start a claim. I have been nothing but cooperative over the last 2 days (since he first sent me the information about the damage), but Mr. ******* has not provided the pictures that I detailed out in an email to him so that I can start the claim process.

    Sincerely,

    **** *****

    The UPS Store #3008

    Customer Answer

    Date: 08/29/2022

     I am rejecting this response because:


    I have sent the photos asked. The response is that I have not. Furthermore, the packaging was done by the store 

    Business Response

    Date: 09/01/2022

    I have submitted a claim to UPS and it takes 8-10 business days for a response from them.

The UPS Store #3008 is NOT a BBB Accredited Business.

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