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Business Profile

Mailing Services

The UPS Store Akron #6836

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/14 I shipped a package via UPS. I paid extra for the store to pack it since it was fragile. I also purchased insurance.

    The package arrived with 3 of 6 items broken. The items were pottery going to an auction house.

    I contacted UPS on 1/17 to file a claim after trying to file on line but it didn't process.

    When I followed up on the claim, I was told that I filed with UPS not UPS Stores. I then contacted UPS Stores but they said it was too late to file and only UPS could help me. I tried calling UPS and they said only UPS Stores could help.

    As a consumer, I would have no idea that the claim filed with UPS on 1/17 should have been with UPS Stores. The agent did not tell me this. It was a recorded call.

    I have not been able to get any help from either UPS or UPS Stores - they each say to call the other one. I have made over 10 calls about this.

    Business Response

    Date: 03/26/2025

    Good morning. My name is ***** ********* and I am the Center Manager here at The UPS Store #****. I have spoken to the customer this morning regarding the issue and it is being resolved. BBB's assistance is no longer required.

    Customer Answer

    Date: 03/28/2025

     I am rejecting this response because:


    ***** from the UPS store called and gave me a new claim number.  He stated that someone from UPS would call by Thursday this week.   No one called.  When I called on Friday (to the number ***** recommended),  the manager at UPS said that they would not be processing the claim and that I should contact *****.

    I continue to bounce back and forth -  UPS says to call the UPS Store and the UPS Store says to call UPS.   Nothing has been done since claim was filed on 1/17/25.

     

The UPS Store Akron #6836 is NOT a BBB Accredited Business.

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