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Business Profile

Pet Kennels

Happy Paws Pet Resort

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • barb q

    Date: 01/29/2023

    barb q

    Date: 01/29/2023

    Brought my dog's bed with my dog for boarding in July, 2022. At pick up, they could not find the bed, gave numerous absurd excuses for what happened. Was to be called back next day, No call. I left a message in afternoon, no return. Called again repeatedly, straight to voice mail, no response. I tricked them into answering by immediately calling from another #, again lots of excuses, (including that my dog chewed it up!!!!!, has NEVER chewed up anything!) but owner would call back. Never did. Sent them a receipt for a replacement bed...no response. Contacted the BBB, company ignored them also. It was not the bed, but the fact that I never received a single apology, never a single call back or response, never an offer of compensation....POOR business tactics! Relieved I learned my ****** from a dog bed, rather than an injured or lost pet!!!

    Happy Paws Pet Resort

    Date: 02/01/2023

    Customer has boarded at our facility on three occasions. On the third visit, ********'s dog bed was misplaced at time of departure. She was apologized to and given possible explanations on what happened at that time. Not all the staff present at the time of departure had contact with the dog or the bed so they were unable to definitively say where it was. After reviewing phone and video recordings, it was evident that the staff did indeed offer apologies. She emailed me on Nov. 2, 2022 and wanted clarification of her invoice. There was no mention of the lost bed so I assumed the issue was resolved. I responded to her email on the same day and received a positive response. I have forwarded a letter to ************** and have included a check in the amount of $40.00 as reimbursement for the lost bed along with my sincerest apologies.

Happy Paws Pet Resort is NOT a BBB Accredited Business.

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