Complaints

This profile includes complaints for Romeo's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Romeo's Pizza has 2 locations, listed below.

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  Romeo's Pizza

  2283 W Market St Akron, OH 44313-6926

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  Romeo's Pizza

  115 Wooster St Lodi, OH 44214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/28/22, I used a coupon being offered by Romeo's Pizza on ******** for a free medium pizza. I placed the order for the free pizza along with large pizza. I followed all terms and conditions set forth by Romeo's Pizza for the coupon. As I was paying for my order, $15.49, the manager on duty (*****) stated that the coupon could not be validated. She stated that I was to input the amount of the order at the store, not prior to arriving to the store, as the coupon could have already been used. I stated that the coupon was time stamped and had not been in this store, and no other store is located within the 10-minutes to use it elsewhere. She then stated it did not matter, and I could still pay for the large pizza but would not receive the "free pizza" unless I paid for it also.Any company that is advertising a service or product, has to by law, follow the terms and conditions they set forth. It is illegal for a company to make such an offer to a consumer, then attempt to change the terms and conditions in order to charge an additional amount of money.

  Business Response

  Date: 10/12/2022

  [BBB Transcription via Email]

  ******************************* <************************>
  12:58 PM (4 minutes ago)
  to ***************************************
  
  
  
  On Wed, Oct 12, 2022 at 12:51 PM ******************************* <************************> wrote:
  To whom it may concern,
  
  I am writing this letter in response to the complaint filed by **************************  The reason ************** was denied his coupon is because the coupon had already been redeemed and filled out in its entirety when he arrived at our location, thus making it void. Attached you will see a demonstration of the steps our online coupon takes you through and it is very clear that it is not to be redeemed and filled out until you have arrived at our location and are going through the checkout process. It is unfortunate ************** misunderstood the instructions but due to the high volume of people abusing the coupon and trying to use it multiple times (it is a one use only) my employees have been given strict instructions not to honor any coupon that has already been redeemed and filled out as that is the only way we can tell if it has been used or not. Had ************** acted in a civil matter I'm confident a resolution could have been reached to satisfy both parties but he became increasingly hostile and began threatening my employees stating he was going to place false orders and repeatedly call the location to disrupt our business and cost us money in wasting our supplies and manpower on false orders. At this time he was asked to leave the store which he also refused to do and continued to disrupt our business. We do our best to please and work with every customer but we will not tolerate unruly and hostile customers in our location for our staff's safety as well as the safety of other customers that are coming and going. 
  
  Thank you,
  
  **********;
  
  
  --
  *******************************
  Owner Operator 
  *** ************* ***
  **************