We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Red Lion Contracting, LLC.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Red Lion Contracting in September to do Insurance repair work on our roof. The roof was replaced in October. Immediately after it was replaced we started having issues with leaks at the chimneys. We contacted Dave and a crew arrived and applied caulk around the chimneys. After the next rain it was reported that it was still leaking. Once the 3rd time came the owner ****** arrived and looked at the attic and said he knew what was going on. They replaced the shingles, some decking, placed ice guard and re-flashed the chimney. When it rained again they sadly got a text. They came out 2 more times trying to re-caulk it. Since then ****** called twice and I returned with a text and nothing for the last 2 weeks, except water in my attic
    We had a roofer our to get a quote on the repair cost and he asked how old the roof was because the valleys are bubbled, the shingles are lifting, and the flashing is falling off. The roof can not pass the final inspection either because Red Lion did not remove the Attic fan when they placed the ridge vent, and the 2 work against each other. So we need a complete new roof :(

    Business Response

    Date: 04/23/2024

    /We
    are writing in response to the complaint filed by **** ********* with the Better Business Bureau regarding the
    services provided by our company, Red Lion Contracting, LLC. We appreciate the
    opportunity to address the concerns raised and provide clarity on the matter.

    It is essential to note
    that Mr. ********* entered into a legally binding contract with our company for
    the performance of specific services. Per the terms of the agreement, our
    company diligently commenced work as outlined in the contract.

    A short time into the
    project, it became clear that Mr. ********* was engaging in what appeared to be
    calculated behavior with the intent to breach the terms of the contract by delaying
    payment as agreed upon. Initially, the non-payment was attributed to an
    unfortunate situation where his bank account was compromised due to fraudulent
    activities. We empathized with his predicament and offered our understanding
    during this challenging time.

    We maintained open
    lines of communication with Mr. ********* to accommodate his  situation, expressing our willingness to work
    with him as his financial affairs were resolved. Despite our efforts to
    continue amicably, Mr. ********* transitioned his reasoning for non-payment
    from the bank account issue to unfounded allegations regarding the quality of
    our workmanship.

    It is deeply concerning
    to note that Mr. ********* has resorted to making false statements about our
    company across various media platforms, tarnishing our previously pristine
    reputation. Such actions not only undermine the integrity of our business but also
    adversely affect our ability to serve our community. 

    We firmly stand by the quality of our work and emphasize that our company offers warranties to consumers who fulfill their contractual obligations. Regrettably, Mr. ********* has not met these obligations, thus invalidating any claims regarding work quality under warranty.

Red Lion Contracting, LLC. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.