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Business Profile

Small Appliance Dealers

A Next to New Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Dealers.

Complaints

This profile includes complaints for A Next to New Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see

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A Next to New Appliances has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday May 26, 2023 , 2 Next 2 New Appliance ( **** ***** ** ****** ** *****) Drivers dropped off a refrigerator at our rental house at *** ******* ******, *****. Upon leaving and backing up, their truck hit our other rental house, *** ******* that sits in front of ***. Damage is quite extensive to the gutter, downspout and shingles, gutter and downspout was ripped off, drivers left the scene. There were a few witnesses, one called ***** Police, filed report number -************ Officers ******* and ******. Multiple calls were placed to the company and owner *****?? not sure if this is true - said he would send someone out, my husband waited 2 hours for a no-show. I called back on Thursday June 01 and was told a repair man would come out. We received a call from our tenants that a person did come out, he was on a bicycle, had no tools, and tried to put all the damaged parts back up and the photos show a disaster and that he did more harm. A call to the company again on June 02 got nowhere and we were told they could care a less and won't do anything else. We would like for the BBB to contact them on our behalf to rectify this situation. They can either pay for the damages or get a qualified contractor our to fix it properly

    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some appliances from this company and first off, they were late on delivery giving all sorts of excuses. When they finally arrived, one of the appliances (stove) was the wrong one. I tried to get them to deliver this item but they’ve refused and want me to part away with $900.

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/20/22 I was trying to purchase a refrigerator for my in-laws via phone. I was told I had to put down a $100 deposit to reserve the refrigerator, so I sent it through the cash app to: ************* on above date. They were supposed to send me pictures and how much the delivery would cost on top of the remaining $250 for the refrigerator. I tried calling for 1 week and got no response. Then I got a hold of the person that said they were the owner and he was very rude and said he would send me the pictures within an hour. I then got a hold of **** @ ************ and she said she would send me the pictures and price and I never received them. I asked for my money back and to date I have not received it!! I want my money back please. Thank you

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 13, 2022 at 2:45pm my grandmother brought a washer and dryer from the company A Nex 2 New Appliances LLC at **** ***** ****** ***** **** ****** 
      She pay for it on Saturday August 13, 2022 at 2:45pm, gave us a receipt with a 90 day warranty. Then the company gave us a delivery date of Monday August 15, 2022. Which they didn't deliver the washer and dryer until August 16, 2022 the next day Tuesday. Due to one of there employees being in the hospital from getting injured on the job.
      After a few weeks of her having it, I first called the company on August 23, 2022 explaining to the company what was going on and if they could send a technician out to look it. Spoke to a young lady who answer the phone and told me "she was going to pass my message on to the technician and have him call us back". After a week and three days I called the company again on September 2, 2022. Checking up on when the technician was coming out to look at the washer and dryer. I then again got the same message. Still not hearing back from the company. After three weeks gone buy with the washer not turning on and the dryer not drying, I called again on Sunday September 18th and Monday 19th not getting a response from the company at all. I called Tuesday private on September 20th finally the owner of the company answered the phone. Told him what was going on, explain to him that we have been called for weeks now. Getting the same response, and not hearing back from no one. The owner guy started mumbling or talking to someone else at the store, took down my information for the third time and told me he was going to called me back. As of today Thursday September 22, 2022, I still haven't heard back from the company.

      My grandmother is 86 years old and she feel like she has been taken advantage of cause of her age. On top of not being able to use her washer or dryer for over a month now. She doesn't understand how she has a 90 day warranty on the washer and dryer and still not working.

    A Next to New Appliances is NOT a BBB Accredited Business.

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