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Business Profile

Towing Company

Greg's Towing and Recovery LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/27/24, I called Greg’s Towing and Recovery because my mother’s 2008 Acura TL fell off the jack while I was changing the brakes on the front driver side. ******* and another man were able to come and help me lift it. During that time, ******* stated that he would be able to fix the brakes for me and give me a quote for the wheel hub that also needed to be replaced. The next day I took the car to their shop and ******* gave ne a ride back to my moms, they worked on the car until late in the evening. ******* called me saying that the CV arm also needed replaced and after trying to find a ‘band-aid” they went ahead and replaced it. My total was $625.00. On 2/9/24 I was pulling into a parking spot and something fell from under the car. The tie rod end on the front driver side had fallen off. When I tried to text and call ******* at Greg’s Towing and Recovery my phone number was blocked. My mother has a very specific key to her lug nut that ******* and the men at Greg’s Towing and Recovery has and it is preventing us from getting the vehicle actually fixed. I have tried calling and going to the business several times, as well as my mother, and nothing has been resolved. My mother was told once that she would receive a call back when the owner got back to the shop, and a second time that the person on the phone was answering service and that we would get a call back, but we have received zero communication. The phone number I had for ******* and Greg’s Towing and Recovery has been disconnected and my mother still can not get in touch with them to ask about the lug key.

Greg's Towing and Recovery LLC is NOT a BBB Accredited Business.

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