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Business Profile

Photographer

Erica Matheny Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a photo package (individual and group image) of my son for tball on June 27. The price was $30.00. Order Number: 371532.
    ***** posted in the team tball group on facebook that all digital orders had been emailed on July 26.
    I received the individual photo, but no group photo on July 28.
    ***** posted on facebook that all tball photos were officially in and ready on August 5.
    I emailed and asked for the group photo on 8/1, 8/17, 8/22, 8/23, 8/25, 8/26, 8/29, 8/30, and 9/6.
    ***** only responded on August 22 and August 29 that the link had been already without offering any other solution.
    I checked my spam, offered a new email address that she could send it to, asked her if she could just send it as an attachment instead of a link, and offered to pick up a print version. She continues to ignore my requests. I have seen on Facebook that everyone else who has ordered has received their photos. I’d like what I paid for, and I’ve been more than willing to work out another way to get the group photo from her.

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online for fall football pictures that this photographer took for our local school system. The order was placed on August 25th, 2022 totaling $38.52. I have never received those pictures. I have emailed, messaged countless times and whren she does finally reply she always tells me they are on the way but sends no receipt or tracking.

    Business Response

    Date: 07/19/2023

    Your order was sent with a tracking number when you ordered it online. It would have also notified you with a tracking number via email when you placed the order online. since I have also refunded your package back to your card. 

     

Erica Matheny Photography is NOT a BBB Accredited Business.

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