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Business Profile

Custom Cabinets

Rustic Custom Kitchens LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [BBB transcription via mail, see attachments] IN NOV- 2022- TIM ***** WAS ASKED TO GIVE US AN ESTIMATE OF KITCHEN - REHAB - HE WAS CONTACTED WHEN DOING WORK FOR FRIEND OF FAMILY IN SEBRING- FRIEND HAD NO KNOWLEDGE OR IDEA OF HIS BACKGROUND. TIM AT MY HOUSE DEC 8-2022 - COPY OF PROPOSAL INO CHECK WRITTEN FOR 7415.00 - THEN CHECK FOR GUTTER SCREENS $1200.00- THIS WAS NEVER DONE. TIM SENT WORKER JARED TO HOUSE GAVE $1200.00 BACK. I PAYED FOR VINYL PLANK FLOORING - TIM NEVER PURCHASED OR MEASURED FOR FLOORING PAID FOR. PAID FOR BACK SPLASH IN KITCHEN THIS WORK WAS DONE WELL $1000.00 COUNTER TOP $6000- INSTALLED ADEQUATELY - KITCHEN CABINETS PAINTED WITH LOWEST QUALITY OF S.W. AND TURNT A COLOR

    Business Response

    Date: 06/28/2023

    The job was completed except flooring(which was 450 sq. Ft. I told customer I would refund the 1500.00 for flooring. She stated she wanted 7k. The job was completed except that. It doesn't warrant the 7k refund. Thanks tim *****.

    Customer Answer

    Date: 06/28/2023

    Better Business Bureau:

    This message is in regards to Tim *****.  Rustic costume kitchens this man also has operated under TWS construction in the past years.

    MR. ***** responded to my complaint and stated that he will refund me $1500 I decline this offer and response.  The flooring cost was $6400.00 MR ***** was given a check for $7000.00 for completion of the job he didn’t complete. I am done with this guy telling me he’s paying me back tomorrow or next week or whatever the excuse it’s been tomorrow for months now it needs to be NOW.  We are trying to do this the right way.   This man is a lier and a thief. Several articles can be found.  I will not except another extended period of time from him.

    ****** * ******* **********

    Business Response

    Date: 07/02/2023

    That is the only part not completed. And that's the dollar amount.

Rustic Custom Kitchens LLC is NOT a BBB Accredited Business.

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