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Business Profile

New Car Dealers

Lavery Automotive Sales & Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2017 Ford Escape from the dealerhip on 10/11/2022, and the paperwork was submitted three (3) times and finalized on 10/14/2022. I purchased a vehicle service contract (warranty) on 10/28/2022. With less than a month of diving the vehicle on 11/08/2022 this seemed to have a flex plate failure and transmission failure and the transmission is shot and not good. Turning this inot the warranty company (Olive) they denied the claim and due to it being pre-existing from time of purchase of the vehicle in their statements. So I reached out and contacted the dealership about the vehicle. And had the vehicle towed back to them. Going on a month (1 month) now, and repairs are not started yet. Purchased with 58068 mi on here, and roughly 58,209 on here now. Would like a loaner/courtesy vehicle and transmission replacement. OR a total replacement of loss on vehicle that can't be used less than 30 days of purchase. OR replacement vehicle.

    Customer Answer

    Date: 12/28/2022

    Better Business Bureau:



    At this time, I was and have been contacted by Lavery Automotive Sales & Service regarding complaint ID *********

    And we are working through getting this resolved now. They had provided me with a rental vehicle because of the time stated in the repairs, and am responsible for half the total cost of repair, for a replacement transmission on the vehicle in this case.



    Regards,



    ******* *******

Lavery Automotive Sales & Service is NOT a BBB Accredited Business.

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