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Business Profile

Used Car Dealers

Sally & Associates Auto Sales, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m currently purchasing a car from sally and associates, I’ve had the car for 6 month now. I recently started having problems with the car. I believe they knew the car had problem before they sold it to me(overpriced, now that I’ve have the car vitual appraised and had a complete inspection done) this is the second car I’ve ever owed. Now when I took the car on a test drive, he told me the noise I was hearing from the wheels was because the tires was too big for the car AND I needed bigger tires because I have all wheel drive,well turns out that was incorrect, I needed new wheels bearings , I recently took out a loan to get the total exhaust fixed which was 550.00 after paying it back I will have to pay almost 1000 , this has set me back so bad plus the car needs more work done,I called them when I started having problems with the car they said they would look at it but they was full at the moment blah blah blah( I don’t even know who’s In charge there or anyone’s name I’m sure he told his name the day of sell but I don’t remember and it’s not written anywhere and I can’t even read the name signed on the signature , I can’t afford to keep paying almost $400 a month plus get the car repaired just so I can ride it to work so I can provide for my kids as a single mom. Now I’ve recently contacted a attorney about this issue because I know I’m purchasing the car “ as is “ but I would I like to renegotiate the deal , I Kelly blue booked and carfox and people reported the car online , the car is only worth the most 4000and that’s in great condition, the car has multiple major issues , some I probably still don’t know about the check engine light is on has been on. I should of took the car back when it was hard to register the car in my name, missed the red flag. I will upload everything they gave me at the day of sale plus the receipt I have of me getting the exhaust fixed. Plus the inspection papers I have and the copy of the online appraisal prices I have. Ps this is not the first time they sold someone a faulty car . I was in the shelter with a girl who was buying a red van from them, she had problems after the first week and driving it, second red flag I ignored. I also do not have copies of the receipts of me paying them because everything was done over the phone credit card but I do have the first receipt of my down payment.

Sally & Associates Auto Sales, Inc. is BBB Accredited.

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