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Business Profile

Auto Parts

Ajax Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The night of March 7, I hit a deer. Police responded as well as an ambulance to assess my injuries. The damage was cosmetic: plastic pieces to the headlights, flat tire, and the fender dented. I told the responding officer that I had *** which included free tows but no reception to call he said no problem he would call a tow it would be covered by my ***. Then the problems start. A-jax pulls up and immediately demands payment and says *** won't cover him. My wife had arrived just a few minutes before and was notifying our parents about what had happened. The tow driver screamed at my wife to get off her phone and to deal with me. He said he didn't accept CC and demanded cash just for responding. The cop said he wouldn't wait for *** we had to move the car out of the road and a-jax driver said he'd move the car for $75 cash. The driver then took the bed of his truck lifted my car vertical told me to get in an drive into the ditch with the two front tires. I told him no that would tear my car up he said I didn't have a choice I had to get it out of the road. I did as I was told and immediately heard a loud pop and crunching noise. He snapped my tie rod and bent my exhaust. He moved the car all of 4 to 5ft said have fun waiting 4 hours for *** and left. *** was there within an hour after calling. I feel like we were targeted as my father worked for *** ******** PD for 32 years, that car is registered to him and one of the two officers knew me and my father and the EMTs/ambulance knew my father. My father had a-jax taken out of rotation for *** ******** PD because of how unprofessional they are and I know that driver heard my father's name being tossed around. The tow truck driver did more damage to my car than the deer did and was so unbelievably unprofessional. When *** responded the driver said he can't believe he didn't just put us in the drive where my wife was parked. We also received no documentation from A-jax, seems like the driver pocketed the cash.

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