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Business Profile

Construction

Matt's Construction Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/2/23, Matt ******* of Matt’s Construction Services emailed ******* ******* a quote for roof replacement, including materials and labor, of $9600. Matt did bathroom remodel in June 2023, and advised *** and ******* that the roof was in disrepair, and needed to be replaced “no later than winter”. On 9/1, contract was accepted, and replacement scheduled for 10/6.

    On 9/15, Matt requested deposit of $4200 for roofing materials, as he was planning on purchasing from ****** Supply. 9/21 Matt was given check #*** for $4200, and on 9/22 the check was cashed.

    10/6 roof replacement was cancelled due to rain. Heard nothing until 11/2 when ******* contacted via text for update. Matt stated at this time that he was “waiting on a call back from his workers”. This was the last contact with Matt. Text messages were sent by ******* on 11/17, 11/18, 11/25, and the last on 11/29 when refund was requested. ******* called Matt and left voice mail on 11/26. ******* emailed Matt on 12/5.

    On 12/13, *** called ****** ******, and the manager stated there was no record of any purchases by Matt, nor his company, in the last 10 years.

    Joseph called and left voice mail on 12/26. All attempts to contact have remained unanswered. Matt lives in *******’s mother’s neighborhood, and he has been seen driving to and from home multiple times since last contact.

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Matt ******* owes us a $900 refund for a material down payment for Sky Lights & Flashing Tape per attached estimate/contract, which we paid him via check # **** on 8/19/2023. These materials were never delivered to our job site (our home at ***** ********** ***** ***** *** ******** ** *****) because he never returned to complete that part of the job (sky light replacement) after completing the siding portion of the work on 9/25/2023. Our calls and texts to him have gone unreturned since 10/23/2023.

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered into an agreement on July 27, 2023 with Matt ******* (dba) Matt's Construction Services to remove existing deck surface and railing/posts. Matt's quote proposal indicated that the company is bonded and insured. Provided Matt ******* with personal check in the amount of $7,500 for the advance purchase of materials; check cashed on July 27, 2023. Matt ******* kept delaying the project and it became apparent that he was not going to be a reliable person to complete the project. I requested a refund of my initial payment of $7,500 and he stated he did not have the money to return to me. On November 21, 2023 I filed a police report of grand theft against Matt *******.

Matt's Construction Services is NOT a BBB Accredited Business.

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