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Business Profile

Handyman

Rob's Handyman Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday June 9, 2022, I consulted with *** ****** of Rob's Handyman Service to get an estimate for building a deck on the side of my building (storefront down/my apartment up). At that time, he represented to me that he would pull the required permits for the job.

    On June 15, Mr. ****** wrote out a work order for the deck job with a full price of $6800. On Friday, June 17, I wrote a check (#***) for half the job amount, $3400, which he marked paid on my work order copy. At this time, Mr. ****** represented to me that ***** County Building Regulations told him he did not need a permit for this job. In hindsight I should have questioned this, but I trusted him.

    ****** and his son worked for a total of 2.5 days: Friday afternoon, Saturday, and the following Monday, June 20th . They took down the existing stairs which were broken, they poured and set posts, and had partially begun the platform by Monday at 6pm. It was at this time that Mr. ****** told me "stop work" signs were posted by the Village of **********.

    This was the last time *** ****** was on the premises. Lumber was left lying on the grass for 3 weeks, killing the lawn, until I was forced to move it inside myself.

    Over the next month, from June 20, I heard from Mr. ****** by phone occasionally to tell me he was working on getting the proper permit. He was unable to do so.

    On Wednesday July 13, I called and told him that at the one month mark (July 20) this needed to be resolved either with work continuing or a refund. On Monday July 18, I advised *** ****** by text that I was requesting to receive a refund of $2700 by July 20, of the $3400 paid. Despite the work stoppage being entirely his fault for not getting the proper permitting, I wanted to be fair and allow for his time/materials.

    I asked for a response. I expected that if the amount was unfair, he would counter with another amount. I did not expect him to "ghost" me and pocket my entire $3400, leaving me with no deck and no money.

    Customer Answer

    Date: 09/26/2022

    In response to the message sent to me regarding case ********: no, Rob's Handyman Services has not contacted me. There has been no resolution to the case.

Rob's Handyman Services is NOT a BBB Accredited Business.

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