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Business Profile

Sheds

Free Delivery Sheds LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a portable storage shed from this company and it was delivered in November of 2022 . The lumber that was used is rough sawn lumber that the tree that was used to make this lumber was recently cut down meaning wood is wet . After less than 90 days the boards are starting to crack and you can see daylight from the inside out . Contacted company and they claim there is No warranty on the barn I purchased, meaning economy board and batten barn. Their website says 6 year warranty on barns but does not specify which ones . So you would assume all. I now have a barn where all nails are rusting and the boards are split because they were never kiln dried . Company has blocked me from contacting them but I’m still required to make monthly payments on this garbage barn .

    Business Response

    Date: 03/30/2023

    we sell rough cut green sheds as a line of sheds we offer, if you wanted a kiln dried shed you should have choosen one from beginning, furthermore you should have asked more questions! we never ever implied we had a warranty on our rough cut line of stained sheds like you purchased, they are part of our economy line of sheds, and priced as economy, we have a premium and elite line of heavy duty kiln dried lp sided sheds also available priced accordingly and defined on our website!!! 

    I also want to add you are a rent to own customer, if your not wanting to keep the shed you can return the shed it is only a month to month contract!!! and does not hurt your credit when returned in same condition you got it....

    we have customers who have returned to us and bought more of these same sheds due to there economy price and there rustic look!! 

    There is no menetary offer I am going to extend to you, it is a rough cut shed, and green as it states on website... im sorry it does not work for you but others seem to like them!!! 

    our products are on display on the sales lot and all are welcome to examine and look and ask questions! we build quality products at different levels of value and products of different grade and cost!! 

    had you chose a heavy duty premium or elite shed your price would have went up as well as the grades of different materials used and options!!!

    sincerelly 
    management 
    Free Delivery Sheds LLC 

Free Delivery Sheds LLC is NOT a BBB Accredited Business.

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