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Business Profile

Plumbing and Heating

True Blu Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February, True Blu came charged me $3750 to install a new water line from the road to the house. After they left, sometime later, after winter was over, I went out to remove a bush in the area that they were working next to the house and I noticed the pipe that goes into the ground that is supposed to be connected to the downspout was not reconnected. They reburied the pipe at an angle that won't let it reconnect (not aligned), so they just left it unconnected. I've called them numerous times, sent a picture, left messages from two different phone numbers and they still won't answer the phone or give me a call back. These people will charge you a LOT for a job and then not finish it. They will then ignore you when you try to get something resolved.

    Business Response

    Date: 06/29/2023

    The ******’s waterline was replaced is January of this year and there was no issue with any part of the job when we finished.

    As with any job where dirt is dug up and filled back there is a possibility of settling dirt and it can cause unforeseen problems. I believe this could a the case here. We connected the downspout drain to the downspout as part of the backfill since we had to dig very close to the corner of the house where the downspout flows into the underground drain line.

    I can not assume that after dirt settling and shifting through the winter and spring weather the downspout drain line shifted in the ground and now is not connected to the downspout. This was 6 months ago and there is no warranty covering acts of nature that causes such a change to a customer’s environment. 

    Also, this was a long waterline, approximately 650 feet long and the price mentioned was more than fair. 

    We are sorry they have this issue, but it is not the fault of TrueBlu nor was it part of the deal to make repairs to ancillary infrastructure that may be damaged in the course of the job. 

    we believe we delivered good work and product for a fair price and are not responsible for this issue.

    Customer Answer

    Date: 06/29/2023

    I am rejecting this response because settling of ground throughout the spring cannot possibly account for a four inch sway in the pipe verses the downspout unless the repacking of dirt was obviously done incorrectly.  Another rejection of my complaint and I’ll plaster this all over **** and ******* **** and any other website I can find.




    Regards,



    ******* ******

True Blu Plumbing is NOT a BBB Accredited Business.

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