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Business Profile

Veterinarian

Kroner Animal Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My pet cat was using Hill's Prescription Diet food because he was entering kidney failure. In late December I purchased two cases plus numerous individual cans of the cat food, totaling $154.49. My cat died suddenly just days later, so I had a lot of cat food, with cases that had not been opened, that I could no longer use. The prescription diet food is very expensive, so I contacted Kroner Animal Care, where I had bought the food, and asked if it could be returned. I was told that it could, so I gathered up all the food that I had just bought and took it into the business. Then I was told that money could not be returned, that they would only place the amount on my account. I DON'T HAVE AN ACCOUNT, BECAUSE I NO LONGER HAVE ANY PETS! I have spoken with the office manager, but she insisted that this is their policy, and exceptions could not be made. All I want is to get my $154.49 refunded! This should not be such a big issue, but they are standing by their policy, and won't give me my money! I believe that this business should be investigated and penalized.

Kroner Animal Care is NOT a BBB Accredited Business.

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