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Business Profile

Construction

Solid Ground Concrete and Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    contractor took money for labor did not give it back did not show up for work did not complete any work on the invoice . ordered wrong cabinets twice , no showed twice , delayed my project from weeks . only thing he did was some staining but the cabinet staining was not completed in full and not even listed on the invoice for owing money for so i believe I should get the full 1250 my project was delayed weeks due to not showing up when he did show up he left for a three hour lunch break and didn’t do anything

    Business Response

    Date: 08/09/2024

    She said not to come back i explained to her anytime I didnt show i am a small company and cant just do the job by myself because she wanted it done cheaper she has known me before I worked for her and has expressed that she wanted the cabinets for free she was just wanting free everything out of this job after she said she was going to see if she could get cabinets for free after they sent thw wrong ones and she stated i ordered the wrong cabinets she did i told her unfinished she didnt double check then blamed me the lowes cart changed the finish but i stated to her they had to be unfinished and she said to keep what I was charging for paint i had to carry her cabinets to her screened room which wasnt my job and then she was trying to add other tasks that werent even agreed upon she asked me to do all her cabinets handles even the ones i was not hired to do , she was clearly trying to get free work done because im a smaller company and dont have the backing larger companies have.

     

    swapping all handles wasnt agreed upon in the quote or invoice since she wants to be technical taking advantage of a small contractor is what she expected 

Solid Ground Concrete and Construction is NOT a BBB Accredited Business.

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