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Business Profile

Mattresses

Sleep Architecture Mattress Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In person, I went to Sleep Architecture Mattress Store in ****** ****. On 12/30/2024, I called ***** ****, the owner, to place the order. I applied for the in-house financing through ********* Bank and was approved. He said he placed the order. On Jan 2nd, I called ***** to tell him that I did not receive an order confirmation via my email. He sent me the order confirmation on 1/4. He said it would take about 4-6 weeks for delivery so I dousing not call till 1/28. I left a message and no one retuned my call. I left several messages with no return call. He is the only one that works there since he had just recently moved in. ***** finally called me back on Friday Feb 1st to say that he had been sick right after I spoke with him so he never placed the order. He said he is getting better and he would call me on Monday. He called on Monday 2/3 to tell me that he placed the order and he would email me the confirmation when he received it from ********* Mattress Company in ********. I never received a confirmation so I called ********* and they told me that they had no order for Sleep Architecture in ****** ****. On 2/11, *****’s phone was disconnected. I have started a dispute through *********. I faxed them a copy of my order email and the initial charge of $1920.43. I called the ****** police and they helped me look up ***** **** on the ******* ****** Clerk of Courts website and it showed that he has a lien on him for taxes through the city of ******. As of 2/17, they are investigating ***** **** and Sleep Architecture but I have not received a call back as of yet. I called Guggenheim Realty and they told me, they have not heard from ***** since 12/31/24 when the rent was due.

    Customer Answer

    Date: 03/18/2025

    [[BBB transcription]]

     

    Consumer stated the matter has been resolved. The mattress was received and they are satisfied with it. 

Sleep Architecture Mattress Store is NOT a BBB Accredited Business.

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