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Business Profile

Home Electronics

SVS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see attached Word document, which provides relevant details. Please start by reading the highlighted email which starts at the bottom of page 12.

    Long story short, I informed SVS that I would like to return the speaker. SVS claimed that they scheduled the free FedEx pick up for 12/23/22. FedEx never showed up. Later, FedEx said that SVS did not schedule any pickup for 12/23.

    On multiple occasions, SVS said the speaker could be returned in May or even June eg "until 6/21/23."

    SVS received the speaker no later than 6/6/23. Please see attached screenshot of FedEx return delivery.

    Despite SVS's shenanigans, I still returned the speaker in a timely manner. Months later, SVS has not refunded the $752.49 despite being required to do so. I have repeatedly contacted many people at SVS, including the president, but everyone at SVS ignores us. Such misbehavior is evident in the attached Word document which shows many ignored emails.

    Calling SVS did not help. They refused to discuss the matter. They literally (not figuratively) hung up the phone. It seems that SVS has no problem with stealing a customer's money.

    I had posted a detailed, factual review on the SVS website, but SVS removed the review. Clearly, they do not want anyone to see how they (SVS) cheat people. SVS must prominently post my negative review unedited on the SVS website forever.

    Please also see SVS's website and their customer bill of rights. They have violated multiple of their own promises. SVS is falsely advertising to trick customers into buying; therefore, SVS must entirely remove its bill of rights.

    Again, the attached Word document shows just how badly SVS has cheated me and misbehaved in various ways.

    I repeatedly bent over backwards to work with SVS despite SVS causing me injury at every turn.

    Please help. Firstly, SVS owes me more than $752.49 and needs to fully refund me NOW.

    If there's anything I can do to assist, please let me know.

    Thank you

SVS is NOT a BBB Accredited Business.

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