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Business Profile

General Contractor

North Point Renovations
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response provided by the business regarding complaint ID 23541624, and I find the resolution is satisfactory.  My only complaint is he gave no explanation for deducting 400.00 from the full refund. I am assuming it was the restocking fee. 
    I received the check yesterday with no explanation.



    Regards,



    Sally Borer




    uld refund my deposit. I received message from him ( June 10 ) that windows could be returned and there was a restocking fee to take vinyl siding back. I sent another message on June 13,2025 and June 16.2025 in regards to what the restocking fee is. He responded back June 17,2025 that he was waiting on contractor to take materials back and he would be in touch. Today is July 1,2025 and I have not heard from him or received my deposit.
    I feel that the windows were for someone else and he was just going to pass them to me. If he could send the windows back, why would I want to accept windows that were not my size.
    I have the emails I sent. I would like my 2,413.85 returned,

    Business Response

    Date: 07/28/2025

    To whom it may concern, 

    The contract was signed on March 24, 2025.  At that time, I inform the ****** that we will start the project as soon as other jobs are completed.  I never mentioned a start date.  The 4-6 weeks the customer is referring too is the duration of the project once started.  This is stated in the contract.  I mentioned that in the meantime, we would use the deposit amount to order materials.  The siding and windows were both ordered.  When the windows came in, my sales rep noticed they were a different size than ordered.  I simply asked the customer if she was ok with the size or should I reorder.  They said the windows are fine to use.  Not sure why they thought I was passing someone else's windows on to them. 

    I do agree the start date was pushed out a little too far and did offer an apology.  We were in the middle of two bigger projects that were delayed by weather and add-ons. I stated I would refund the deposit amount minus any restocking fees and manhours used.  The next thing I know, I received this complaint.  The office did mail a refund check to take care of this matter. 

    Sorry for any inconvenience of miscommunication.  

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