Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/26/2023, Dennis *****, the plumber from Pompeii's Plumbing.Sewer.Drain (33751 Lear Industrial Pkwy., Avon, OH 44011) issued Invoice No. ****** to me with the following Diagnosis/Solution: "Toilet is leaking from the base of toilet when flushed. Toilet needs to be removed and wax ring needs to be replaced. Once toilet is removed will inspect toilet flange to insure flange is i good shape. If toilet flange needs replace it will be at an additional charge. Customer has new customer supplied kitchen faucet that they would like installed." The following line items appear on this invoice:
  
  Pull And Reset Toilet P35_TRR_625................................................................310.98
  Owner Supplied Standard Kit Faucet Install D05_CSM_090...................348.83
  Toilet Flange Replacement P35_TRR_505....................................................400.64
  
  This totalled $1,060.45. Mr. ***** then proceeded to enter $200.00 in a block called "USA Savings On This Invoice", making the total billed to my credit card $860.45.
  
  Mr. ***** installed the new kitchen faucet first, which took about 25 minutes. I have no problem with this part of the service provided. He then returned to the basement toilet and began the work of pulling and resetting the toilet to replace the wax ring. This job was also completed satisfactorily, and there is no more water leaking from the base of the toilet. However, after Mr. ***** departed, I saw that there was water now dripping from the bolts that hold the toilet tank to the bowl, which was not happening prior to Mr. ***** replacing the wax ring.
  
  I contacted the company and spoke with Michelle (receptionist?) on both May 4th and May 10th. Please see the attached email chain for the response I received from Pompeii's.
  
  I would like the toilet repaired so that it does not leak. And since the problem was caused by the plumber, I feel it should be corrected at no further cost to me.

  Business Response

  Date: 06/29/2023

  Pompeii's has reviewed this complaint and have since contacted and spoke with **** on this concern. Pompeii's has placed **** on our service schedule July 5th, 2023 to return to make this repair at no cost to ****.

  Thank You,

  Stephen ****** / Pompeii's Custom Plumbing

  Vice President

  Customer Answer

  Date: 07/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** * ****