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Business Profile

Transmission

Quality Affordable Transmissions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BBB transcribed from hard copy complaint form: After they had my truck for 5-6 months they kept telling me (illegible) that the truck would be done but it wasn't so I left a bad review then they called me and told me that I needed to get my truck so I did and they did not put the transmission back into truck so I took it to another shop and they installed it and the truck still has no drive or reverse.

    Business Response

    Date: 02/19/2024

    ***** brought us this truck on a roll back , full of junk , it did not run at all . Wr had the junk removed at his request , We did have the truck here for 4 months while we let ***** make payments once he paid for his transmission , the truck was put into our rotation of 4 weeks just as we explained to him would be the process . After calling 2-3 times a week for a solid 3 weeks he said he was comming to get his truck . We already the transmission built and was ready to install when he came to pick it up . We charged him for a “Carry - In “ job .
    He then took it to another shop to have it installed , the shop called us to tell us it didn’t have reverse at that point we asked for the truck or just the transmission to be brought back to be inspected, the next day ***** called demanding a refund again we asked him to bring the truck to us to fix and he did not. Then he took to social media slandering our business without giving us any chance to make it right. We feel we gave ***** every opportunity to come back here and have his truck looked at & fixed if needed. He was only interested in destroying our business and wanting a refund . 

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